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Program Coordinator
Program Coordinator-March 2024
Joplin
Mar 28, 2026
About Program Coordinator

  Looking to feed your desire to give to your community and support those who need a helping hand? Look no further! Not only is Supported Living and Employment Services growing the amount of its resources, services, and facilities to assist as many communities as possible, it also provides plenty of opportunity for growth in your current field and the freedom to explore others. Our culture and our environment are unlike any other. We offer highly-competitive pay and a full range of top-notch full-time employee benefits such as:

  Medical

  Dental

  Vision

  Life Insurance

  Paid Time Off

  Short Term Disability

  Long Term Disability

  Retirement Plan

  Tuition Reimbursement

  Student Loan Reimbursement

  Employee Assistance Program

  Job Description:

  Job Summary:The Program Coordinator is responsible for providing oversight and coordination of operationswithin designated service delivery areas. Areas may consist of in-home or community-basedservices.

  Essential Job Functions:● Be knowledgeable of Preferred Family Healthcare (PFH) Policies and Procedures, andCommunity Services procedures..● Be knowledgeable of PFH Community Services procedures.● Maintain confidentiality of Protected Health Information as directed in HIPAA training.● Coordinate and participate in the development of the Individual Support Plan (ISP);ensure outcomes are measurable and clear to staff.● Ensure staff are trained in the individual’s written plan and in their responsibility forimplementing the plan.● Ensure accurate and timely documentation is completed for authorized services andsupports.● Supervise and evaluate support staff.● Conduct, at a minimum, quarterly Record and Therap Reviews to ensure records arecurrent, complete and contain substantial documentation that services were providedas authorized.

  ● Make weekly visits to the ISL to monitor the status of the individual, complete PCweekly checklist, make sure of the health of the individual, and make sure premisesare safe and clean.● Maintain client profile in database, enter staffing pattern and prepare annual ISLbudgets.● Track monthly ISL budget exceptions and prepare end of year variance reports.● Ensure all staff have current training, including any training specific to the individualand updated as changes occur.● Work in conjunction with Primary Support Staff and Residential Nurse to ensuremedical needs are taken care of, all medicines and treatments are given as ordered byphysician, and encourage wellness such as good diet, exercise, and healthy habits.● Complete daily documentation audits in Therap to include health, meds and dailynotes, goals and GER (General Event Reports).● Coordinates the provision of medical care to those served and encourages wellnesssuch as good diet, exercise, and healthy habits.● In residential settings, ensure money counts and controlled drug counts are beingdone at the beginning and end of each shift.● Complete Monthly Reviews on an individual’s progress or lack of progress on goalsand objectives in the ISP, and overall status of the individual.● Facilitate opportunities for natural support and community participation.● Other duties as assignedKnowledge, Skills, and Abilities:● Must have a reliable means of communication;● Must possess skills to read and understand written materials;● Must possess skills to write clearly and legibly;● May be required to assist with physical transfers or lifting, depending on the neededsupports of the individual;Experience and Education Qualifications:● A bachelor’s degree from an accredited college or university.● Relevant experience in the field of Developmental Disabilities can be substituted yearfor year for a degree.

  Supervisory Requirements:● The Program Coordinator will directly supervise Community Service Managers,Primary Support Staff and Direct Support Staff.

  ● Communicate the strategic direction of the organization and encourage participationby all associates.● Provide leadership and guidance to all aspects of services provided.● Take an active role in monitoring the identification, development, and execution ofstrategic objectives.● Involve, as appropriate, all associates in order to achieve goals.● Effectively communicate to associates any changes and news worthy events within thedepartment or company to all associates.● Handle difficult personnel situations directly, using appropriate discretion and HumanResource advice to show respect for the individual● Champion change and effectively manage the implementation of new ideas.● Reinforce team approach throughout functions; support and solicit input from teammembers at all levels with the company.

  Employment Requirements:● Successful completion of background check including criminal record, driving recordand abuse/neglect.● Completion of New Hire Orientation at the beginning of employment.● All training requirements including Relias Learning at the beginning of employmentand annually thereafter.● Must have appropriate, reliable transportation, proof of insurance, and a valid driver’slicense and registration.● Will be on-call according to the regional office schedule.

  Physical Requirements:● The physical demands vary depending on the support required by the client. Whileperforming the duties of this job, the associate at times will be required to stoop, bend,use fine motor skills in extremities for cooking, cleaning, medication administration andoperation of a vehicle, etc. The associate may occasionally lift and/or move up to 35pounds.● Must be physically able to perform CPR (as instructed in the CPR manual) and FirstAid.● May be required to assist with physical transfers or lifting, depending on the neededsupport of the clients.

  We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

  Supported Living and Employment Services is a Smoke and Tobacco Free Workplace.

  About Brightli

  Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

  Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell) and Preferred Family Healthcare (PFH). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

  Brightli Snapshot

  200 locations

  4 states

  19 subsidiaries and/or affiliates

  5k+ employees

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