Program AssistantAvailable Title(s):107M-YNCSNPS - Program AssistantBusiness Title:Program AssistantEmployee Type:ClassifiedTime Type:Full timePosition Term:12 MonthPosition Details:Summary of Duties:The Program Assistant is the first point of contact for the Academic Success and Career Center (ASCC) and responsible for representing departmental services to students, faculty and staff, and the public. Under general supervision, independently performs a variety of customer service activities and complex clerical projects in support of departmental program services. Provide students, faculty and staff, program participants and/or the public with information and interpretation of policies and activities related to academic advising, program plan changes, major and minor certification updates, academic tutoring, and academic reinstatement. Duties include supporting day-to-day front desk operations including appointment scheduling, responding to phone and email inquiries and frequent requests for information; establishing manual and electronic recordkeeping/filing systems and/or data base files, and greeting/referring department clientele to appropriate services. This position provides work direction to student staff and/or interns.Required Qualifications:High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.Preferred Qualifications:• Demonstrated customer service experience with good interpersonal skills.• Strong communication skills both verbally and in writing.• Demonstrated ability to take initiative, work and think independently, and demonstrate good decision-making capabilities.• Demonstrated organizational skills• Demonstrated ability to multi-task and complete assignments with frequent interruptions.• Understanding of MyWSU functions and demonstrated ability to work within MyWSU.• Demonstrated proficiency with Microsoft Office applications including Word, Excel, and Outlook.Additional Information:Area/College: Provost OfficeDepartment Name: Academic Success and Career CenterCity, State, Zip: Pullman, WA 99164Department Link: https://ascc.wsu.edu/Monthly Salary: Range 37 | $3,145 to $4,174 (A-M) | Successful candidates typically begin at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 OR applicable Collective Bargaining Agreement. WSU offers a comprehensive benefits package which includes: paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation and optional supplemental retirement accounts. For additional information, please review the https://hrs.wsu.edu/wp-content/uploads/2023/01/2023-Benefit-Overview-for-Civil-Service.pdf and https://hrs.wsu.edu/managers/recruitment-toolkit/total-compensation/.Overtime Eligibility: YesFTE: 100%This is a Permanent position.Posting Close Date: Applicants must submit their completed application by Tuesday, December 26, 2023 at 11:59 p.m.Background Check: This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34, engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made.Application Instructions: Documents may be submitted in one file or separate files. Applicants are encouraged to upload as a PDF if poss