Program and Operations Quality Assurance - Health Professional III - HYBRID

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　　Program and Operations Quality Assurance - Health Professional III - HYBRID

　　Salary

　　$61,608.00 - $86,268.00 Annually

　　Location

　　Denver, CO

　　Job Type

　　Full Time

　　Job Number

　　IIB 06254 01/16/2024

　　Department

　　Colorado Department of Human Services

　　Opening Date

　　01/18/2024

　　Closing Date

　　2/1/2024 11:59 PM Mountain

　　FLSA

　　Determined by Position

　　Primary Physical Work Address

　　3824 W. Princeton Circle Denver, CO. 80236

　　FLSA Status

　　Exempt; position is not eligible for overtime compensation.

　　Description

　　Benefits

　　Questions

　　Department Information

　　This position is open to current Colorado residents only.

　　Please note: This recruitment may be used to fill multiple vacancies.

　　Most State of Colorado employees are eligible for a great benefit package! Please see the Supplemental Information section below for details! (https://dhr.colorado.gov/state-employees/state-of-colorado-employee-benefits)

　　Located within the Colorado Department of Human Services, the Office of Civil and Forensic Mental Health (OCFMH) is responsible for policy development, service provision, and coordination of administrative oversight for acute psychiatric care at the Colorado Mental Health Hospitals (CMHH) and Forensic Services (FSDV) for the state. Within OCFMH, Forensic Services is a statewide program with offices in Pueblo, Denver, and staff in various locales. It provides forensic and competency services for defendants involved with the criminal justice system throughout the State of Colorado.

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　　CDHSCareers

　　Description of Job

　　The current schedule will be a hybrid work arrangement (remote work and report on-site) but may change without prior notification based on busy demands.

　　Purpose of Position:

　　The goal of the Quality Assurance (QA) team members is to determine the best processes and analyze the appropriate implementation for quality management within the programs that effectively measure, assess, and continually improve the quality of care provided to clients served in Forensic Services. The QA Health Professionals will be responsible for working with all Forensic Services division directors, as well as Office Management, OCFMH Executive Management, and external stakeholders as appropriate, to analyze current performance throughout the division, establish areas for improvement and growth, plan for these improvements, and support program directors in implementing them. The QA Health Professional will also be responsible for identifying training needs throughout the division, developing curricula, and planning and implementing training sessions. This position will regularly review and make decisions at an operational level, making recommendations to established processes for improvements.

　　Primary Job Duties:

　　Quality Assurance Auditor/Analyst:

　　This position is designed to provide internal case review audits and analysis services to all departments within Forensic Services. This includes, but is not limited to; the Forensic Support Team (FST), Outpatient Restoration, Forensic Community Based Services (FCBS), Jail Based Restoration, Evaluation Services, and the other teams within the Operational Team. This position uses caseload audits to ensure quality assurance and continuous quality improvement of services provided to the forensic population by Forensic Services and drives decision-making with individualization for each team as appropriate and analyses that influence the work process within the teams for positive outcomes.

　　This position partners with Program Directors to identify benchmarks for their teams to maximize effectiveness with the clients served. This Quality Assurance HP III will audit cases to these benchmarks and division-wide standards and provide feedback to the Program Directors regarding problem areas in operating procedures and standards across various locations and settings. This position reviews and evaluates organizational policies, practices, structure, functions, programs, work methods, resources, and program performance and formulates solutions to increase the efficiency and effectiveness of Forensic Services.

　　This position coordinates internal audit activities with other related functions, policies, and requirements.

　　This position performs internal case audit and analysis for compliance with Consent Decree requirements, department benchmarks, and department standards and protocols. This position has experience working with the forensic population and is knowledgeable about research-based competency restoration practices, evidence-based principles for intervention, and case auditing practices.

　　Program Analysis:

　　This position will help identify areas for improvement; identify the issues related to process improvement; and be successful in communications and recommendations for change. This position will work closely with individuals, departments, and program directors within Forensic Services to successfully affect change management and process improvement with current practices.

　　This position will operate independently in performing the full range of professional tasks. This includes encouraging complex, cross­ functional,organization-wide projects or initiatives to improve processes or outcomes. They will track department performance against established goals and make associated recommendations to maximize performance. New processes or objectives will be reviewed with the Director’s office of higher management for approval before recommendations for accountability to the program or system.

　　This position will be responsible for working with Department Directors and will be evaluating and providing solutions to processes and programs and must possess the ability to lead without direct authority over others. There will be ongoing efforts to manage the quality of processes and programs. This position will collaborate and use high-level skills to communicate process change with staff. They will be required to use diplomacy and professionalism as they will be working with internal stakeholders representing the Forensic Services Division.

　　This position will develop their program and process auditing and compliance tracking system to assure that Forensic Services is complying with federal regulations, state statutes, policies and standards, and Consent Decree requirements. They will analyze and monitor the effectiveness of problematic approaches and identify avenues to improve practices. In collaboration with Directors or supervisors, they will provide formal feedback and consultation to staff in reflection of all audits and work reviews. They may be required to participate in committees or work groups to provide program guidance and clarification and provide input on issues that have a direct impact on the program.

　　Training:

　　This position assists in the facilitation and training across Forensic Services for continuous quality improvement initiatives.

　　This position facilitates continuous improvement efforts using methods for data gathering and analysis, problem-solving, project management, and professional presentation skills. This position develops instructional guidance to provide direction on consistent implementation to intra-agency departments within Forensic Services.

　　This position will communicate and teach process improvement methods, tools, techniques, and best practices to staff within Forensic Services and develop communication and training materials in alignment with department strategies or policies. This position will create and present process improvement techniques and improvement results to various audiences. They will be responsible for recognizing training needs to improve the quality of services and compliance with policies, best practices, and Consent Decree requirements and documenting any training requirements or process improvements.

　　Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

　　Minimum Qualifications:

　　Bachelor's degree from an accredited institution in a field of study related to the work assignment.

　　And

　　Two (2) years of professional experience in an occupational field related to the assignment

　　Substitutions:

　　Additional appropriate experience will substitute for the degree requirement on a

　　year-for-year basis.

　　Additional appropriate education will substitute for the required experience on a year-for-year basis.

　　Preferred Qualifications:

　　Proficient knowledge and use of Microsoft and Google Office Systems

　　Previous Quality Assurance experience.

　　Previous experience working in the Criminal Justice and/or Behavioral Health field OR Additional Education in the Criminal Justice and/or Behavioral Health field.

　　Understanding and awareness of Colorado statutes pertaining to the Forensic Services Division and the population we serve.

　　Exceptional Organizational skills

　　Professional writing and Verbal Communication skills.

　　Experience with analysis, review, and interpretation of Data.

　　Minimum of 1 year experience in Project management and Timeline development.

　　Experience with Process, Policy, and Procedure Development.

　　Demonstrations in the ability to interpret, evaluate, and analyze facts and information that are available to form a judgment, determine errors, and identify/implement resolution.

　　Additional Education in the Criminal Justice and/or Behavioral Health field.

　　Conditions of Employment:

　　Travel- As needed for meetings and training, may be required to utilize state vehicle

　　Full Background Check- CDHS employees (all Direct contact with vulnerable persons):

　　CBI name check and fingerprint check, ICON Colorado court database, Medicare fraud database, Reference Checks, Professional License verification (licensure requirements), Drug Screen, PREA (Division of Youth Services), Trails check (direct contact with children), CAPS (direct contact with adults – Mental Health Institutes, Regional Centers, Veterans Community Living Centers)

　　Former State employees who were disciplinarily terminated or resigned in lieu of termination must (1) disclose that information on the application (2) provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position, (3) provide the employee number from the applicant’s prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.

　　Appeal Rights:

　　If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

　　An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgment of the department’s action.

　　For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go to spb.colorado.gov ; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov under Rules.

　　Supplemental Information

　　How to Apply (https://cdhs.colorado.gov/information-for-job-applicants#how-to-apply)

　　The Assessment Process

　　For additional recruiting questions, please contact [email protected]

　　About Us:

　　If your goal is to build a career that makes a difference, consider joining the dedicated people of the Colorado Department of Human Services (https://www.colorado.gov/cdhs) (CDHS). Our professionals strive to design and deliver high-quality human and health services that improve the safety, independence, and well-being of the people of Colorado. In addition to a great location and rewarding and meaningful work, we offer:

　　Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan www.copera.org plus 401(k) and 457 plans

　　Medical and dental health plans

　　Employer supplemented Health Savings Account

　　Paid life insurance

　　Short- and long-term disability coverage

　　11 paid holidays per year plus vacation and sick leave

　　BenefitHub state employee discount program

　　Employee Wellness program MotivateMe

　　Excellent work-life programs, such as flexible schedules, training and more

　　Remote work arrangements for eligible positions

　　*Some positions may qualify for the Public Service Loan Forgiveness Program. For more

　　information, go to https://www.colorado.gov/pacific/dhr/student-loan-forgiveness-programs .

　　Our Values:

　　We believe in a people-first approach: To serve the people of Colorado, we develop a culture and work environment that creates an energized, inspired, and healthy team capable of giving their best to Coloradans .

　　Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

　　We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

　　Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

　　We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

　　Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

　　We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage responses from people of diverse backgrounds and abilities.

　　ADAA Accommodations: CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Nancy Schmelzer, at [email protected] or call 1-800-929-0791.

　　THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER

　　Toll Free Applicant Technical Support (https://cdhs.colorado.gov/information-for-job-applicants#technical-support)