Supports customer service activities and initiatives for a number of products or clients.

　　Job Description:

　　Job Responsibilities

　　Receiving, investigating and resolving all customer inquiries timely and accurately.Handling customer service inquiries and problems via the telephone.Ensuring all customer communication is clearly documented.Interact through various channels such as Chat, Phone, E-mail and TEAMS.Educating caller to ensure resolution is achieved on first contact.Must be able to pass required testingParticipation and attendance are mandatory.This position requires flexibility due to rotations in schedules and requires adherence to assigned schedulesWork overtime as requiredJob Qualifications

　　Education

　　High School Diploma or equivalentExperience

　　1 year - Experience in a customer service support role is requiredSkills\Certifications

　　Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)Proficient oral and written communication skillsProficient interpersonal and organizational skillsExceptional time management skillsAbility to work independently under general supervision and collaboratively as part of a team in a fast paced environmentIndependent, Sound decision-making and problem-solving skillsIf current employee with the company, must meet minimum performance expectationsAbility to talk and type simultaneously in a clear and concise manner while interacting with customersJob Specific Requirements:

　　Preferred Skills:

　　Number of Openings Available:

　　27

　　Worker Type:

　　Employee

　　Worker Sub-Type:

　　Employee

　　Company:

　　Applying for this job indicates your acknowledgement and understanding of the following statements:

　　BCBST is an Equal Opportunity employer (EEO), and all employees and applicants will be entitled to equal employment opportunities when employment decisions are made. BCBST will take affirmative action to recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

　　Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page:

　　BCBST's EEO Policies/Notices (https://www.bcbst.com/docs/equal-employment-opportunity.pdf)

　　BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.

　　Tobacco-Free Hiring Statement

　　To further our mission of peace of mind through better health, effective 2017, BlueCross BlueShield of Tennessee and its subsidiaries no longer hire individuals who use tobacco or nicotine products (including but not limited to cigarettes, cigars, pipe tobacco, snuff, chewing tobacco, gum, patch, lozenges and electronic or smokeless cigarettes) in any form in Tennessee and where state law permits. A tobacco or nicotine free hiring practice is part of an effort to combat serious diseases, as well as to promote health and wellness for our employees and our community. All offers of employment will be contingent upon passing a background check which includes an illegal drug and tobacco/nicotine test. An individual whose post offer screening result is positive for illegal drugs or tobacco/nicotineand/or whose background check is verified to be unsatisfactory, will be disqualified from employment, the job offer will be withdrawn, and they may be disqualified from applying for employment for six (6) months from the date of the post offer screening results.

　　Resources to help individuals discontinue the use of tobacco/nicotine products include smokefree.gov or 1-800-QUIT-NOW.

　　About Us

　　As Tennessee's largest health benefit plan company, we've been helping Tennesseans find their own unique paths to good health for over 65 years. More than that, we're your neighbors and friends – fellow Tennesseans with deep roots of caring tradition, a focused approach to physical, financial and community good health for today, and a bright outlook for an even healthier tomorrow.