Organization & Role

　　Teradyne Memory BU product support team is seeking a highly motivated, energetic, technically driven product support engineer to provide world class support to the current and future generations of Teradyne Semiconductor Memory Test Products.

　　Responsibilities

　　Manages customer requests, product escalations, and service emergencies

　　Provide product support to new installations, and all active installed base

　　Support Engineering with customer floor plan and first site kit development

　　Create and provide Product Training Documents and Procedures to field team

　　Coordinate and support PUP and PIP activities at international sites as needed

　　Coordinate RMA repair activities and prioritization based on customer needs

　　Participate in new product definition and coordinate EHS requirements between Engineering and Customers

　　Coordinate field customer quality and installation issue feedback

　　Support process or quality related issues including periodical manufacturing process audit

　　Leading the collection, summary, analysis, corrective actions, and reporting of data in alignment with Engineering, Operations, and Sales.

　　Create customer facing failure analysis or failure investigation progress reports

　　Travel for training, support, and installation activities worldwide

　　Other product support and customer support assignments as required

　　Basic Qualifications & Skills

　　3-10 years of product support/service experience in the semiconductor test industry

　　Strong communication, organizational and multi-tasking ability

　　Ability to schedule and manage small projects is desired.

　　Experience in complex Electro-Mechanical assembly with mechanical and electrical knowledge would be strong advantage

　　Flexible to work at multiple time zones and able to travel as needed

　　Worldwide travel 520%, meeting customers, and resolve problems at customer sites

　　Education

　　Graduate of Bachelor of Science in Electronics or equivalent courses Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you’re unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at 978-370-3041 or contact them at [email protected] for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.