Description

　　We are seeking a Product Marketing Manager possessing a combination of product and project management skills to join our Customer Experience Engagement (CxE) Team. In this role, you will work cross-functionally with key stakeholders across the Ring business to develop and manage through communication strategy that align with the business goals. Has strong written and communications skills, while providing the best experience to customers. If you enjoy working in a fast-paced environment and using your cross-functional skillset to implement programs for Ring.

　　Key job responsibilities

　　Manage audience-specific messaging, communications strategy

　　Measure and optimize product marketing and educational initiatives

　　Work with cross-functional teams management from planning, scope to delivery and reporting for optimal customer communications

　　Manage communications and run key meetings between CxE team and stakeholders

　　Problem-solver, proactive to ensure smooth delivery and efficiencies for the CxE deliverables

　　Track and document project workflow to ensure delivery that align with business goals

　　Influence across teams, roadmap, priorities and decisions

　　A day in the life

　　You will work with cross functional teams from scoping through to delivery, implementing data and content implementation through the CxE communication channels. Manage the project workflow from design to development of a variety of digital CxE channels: Ring Help articles, email, target messaging (in-app, push notifications, SMS). Oversees all aspects of project workflow through CxE channels. Sets communication strategy and plan, manages workflow, assigns resourcing, and monitors KPIs. Manages scope and roadmap supporting the key initiatives for customer product lifecycle for US and global markets and Customer operation excellence for customer-facing initiatives to help educate and delight Ring Neighbors.

　　About the team

　　CxE Customer Lifecycle and Localization team manages initiatives through out the customer product lifecycle by providing optimal customer experience and by retaining neighbors, reducing churn and providing self-service/educational content. Goal is to maintain the highest standard of customer-facing communications to inform and educate, delight our neighbors. CxE team includes creative, developers, QA, Product

　　We are open to hiring candidates to work out of one of the following locations:

　　Hawthorne, CA, USA

　　Basic Qualifications

　　Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

　　Experience managing technical products or online services

　　Experience leading cross-functional teams to deliver projects on tight deadlines

　　Experience working with large-scale data mining and reporting tools (i.e. SQL, MSAccess, Tableau, Essbase or Cognos)

　　Preferred Qualifications

　　6+ years of project/product marketing experience

　　Excellent attention to detail with the ability to work well under pressure.

　　Strong written and communication skills

　　Experience leveraging Atlassian tools for effective collaboration and product management

　　Familiarity in Client Relationship Management, subscriptions, content management, email or target marketing tools

　　Familiarity with content strategy, product management and project management methodology

　　Proficient oral and written communication skills with the ability to tailor communications to various levels of management, including precise and effective customer communications.

　　Proven ability to succeed in cross-functional teams; excellent interpersonal skills

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

　　Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $93,000/year in our lowest geographic market up to $179,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.