Systems Engineer

　　Colorado Springs, CO 80920, USA Req #1700

　　Tuesday, January 2, 2024

　　Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

　　The Systems Engineer position exists to support the objectives of Focus on the Family ministry departments by providing proactive engineering, sustaining computer end user services, and system administration service support and delivery in support of strategic ministry goals and objectives.

　　Essential Duties/Responsibilities:

　　Is responsible for sustaining computer end user services for Macs

　　Is responsible for design, rollout, and support of Mac end user standards

　　Partners with teams for sustaining computer end user services for PCs

　　Partners with teams for design, rollout, and support of Windows PC end user standards

　　Requires an advance knowledge of Jamf Pro application and servers

　　Requires knowledge of SCCM/MECM/InTune

　　Implements, maintains, administrates, and configures the enterprise Jamf Pro on-premises and in SaaS/Cloud environment(s)

　　Partners with teams to maintain, administrate and configure SCCM/MECM/InTune on-premises and in SaaS/Cloud environment(s)

　　Packages macOS applications to be distributed using Jamf Pro

　　Partners with teams to packages Microsoft packages to be distributed using SCCM/MECM/InTune

　　Requires an advance knowledge of Microsoft Active Directory (AD) and integrating Mac systems with AD

　　Requires an intermediate knowledge of Okta, SAML and oAuth

　　Requires an intermediate knowledge of Active Directory Certificate Services (ADCS)

　　Develops and maintains Mac deployment automation architecture, design/migration, and troubleshooting

　　Partners with teams to develop and maintain PC deployment automation architecture, design/migration, and troubleshooting

　　Adheres to procedures for Incident Management, Problem Management, Service Level Management, Change Management and Configuration Management

　　Consults and implements solutions for enterprise services related to the end user

　　Performs break/fix activities and Level-3 support for end-user related incidents

　　Trains L2 and L1 teams, if necessary, on new technology changes and provides KB documentation of routine tasks and processes

　　Recommends acquisition of appropriate end user hardware standards to improve performance, and reliability

　　Evaluates emerging technologies to ensure technical solutions are compatible with the ministry's business needs and strategic objectives

　　Provides technical expertise, guidance, and strategic recommendations for all Mac deployments

　　Partners with teams to provide technical expertise, guidance, and strategic recommendations for all PC deployments

　　Establishes, maintains, and enforces policies and procedures for server system security including server system password maintenance, rights, and profile maintenance in accordance with IT Security policies

　　Other Duties/Responsibilities:

　　May be required to carry a cell phone for availability to answer questions

　　Participates in on-call duties as scheduled

　　Manages procedures, documentation, and reports for the Technology Success Team

　　Performs other duties as assigned

　　Managerial Breadth/Scope of Job:

　　Provides guidance/leadership to junior staff, support staff, and Operations staff

　　Serves as technical lead in projects of various sizes

　　Working Environment/Physical Requirements:

　　Office environment

　　Ability to handle changes in priorities and special requests from Management

　　Work outside of normal business hours may be required

　　Stressful situations in resolving service disruptions or meeting tight deadlines

　　JOB QUALIFICATIONS/REQUIREMENTS

　　Character/Spiritual:

　　Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

　　Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

　　Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct (http://media.focusonthefamily.com/fotf/pdf/about-us/human-resources/moral-policy.pdf) and Statement of Faith (http://www.focusonthefamily.com/about/foundational-values#values) ; upholds Focus on the Family's ministry in prayer

　　Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

　　Engages in Christian ministry

　　Demonstrates behaviors aligned with FOF core values (http://www.focusonthefamily.com/about/foundational-values#values)

　　Personal Characteristics:

　　Positive and encouraging attitude with ability to motivate/encourage peers

　　Self-motivated; requires little direct supervision

　　Team player; trustworthy; reliable

　　Coachable, able to redirect work priorities and assignments as requested

　　Creative thinker, effective problem-solver

　　Knowledge/Experience:

　　Bachelor’s degree in Computer Science or Information Systems or equivalent experience in the associated technology field

　　Jamf Certified Expert

　　Microsoft’s System Center Configuration Manager (SCCM/MECM) or InTune

　　Microsoft Certified System Engineer (MCSE) or equivalent experience a plus

　　7-10 years of experience in an enterprise environment of 500 computers or more

　　Experience in Windows Server (2016, 2019), Windows 10, Apple operating systems

　　Following Experience, a plus:

　　An intermediate knowledge DNS and DHCP

　　An intermediate knowledge O365 and Exchange

　　Knowledge of VMware’s Horizon

　　Skills, Abilities, and Special Talents/Gifts:

　　Technically proficient and highly skilled in trouble shooting a large corporate network environment

　　Command a solid understanding of Local Area Network hardware and software,

　　Learn new technologies quickly and independently, utilizing course work, on the job training, manuals, technical journals, calls to technical support

　　Work independently to solve problems; analyzes situation and identifies cause(s) of problems; evaluates and presents alternatives to management; knows when to seek help and guidance to clarify requirements, and derives and documents requirements where none are present

　　Communicate effectively and in a professional manner; ability to communicate and present ideas to team members and management at various technical levels

　　Strong attention to detail; follows procedures and documents, plans, test results, configurations, and logs thoroughly

　　Ability to adapt to changing priorities and multiple assignments

　　Self-motivated to take on projects and tasks required to service the needs of the team

　　Excellent teamwork skills

　　Excellent organizational skills

　　Ability to make decisions and take actions based on the highest legal and ethical standards

　　Ability to be forward-thinking in problem solving techniques

　　Ability to manage projects, determines schedules, and meets deadlines

　　Ownership and follow-through on problems

　　Maintain a cool and calm demeanor under pressure

　　Able to represent the IT department in a professional and Christ-like manner in all dealings with our Ministry customers and external partners

　　Salary Range: $97,760 to $114,920/yr

　　Focus on the Family puts a high value on our team members and offers a unique benefit package.

　　Employees scheduled for 20 hours or more per week are eligible for:

　　Norton LifeLock ID Theft Coverage

　　Legal Shield/ID Shield Coverage

　　AFLAC

　　403B Retirement Plan

　　Vacation Time & Vacation Payout

　　Sick Time

　　Holidays

　　Service Awards

　　Community Service Days

　　Bookstore Discount

　　Fitness Center

　　Employees scheduled for 30 hours or more per week are eligible for all the above and:

　　Medical Plan

　　Dental Plan

　　Vision Plan

　　Life Insurance

　　Disability Insurance

　　Flexible Spending Accounts

　　EAP (Employee Assistance Program)

　　Tuition Reimbursement

　　Warehouse Membership Reimbursement

　　Note : This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

　　*Temporary employees are not eligible for benefits, except for:

　　Sick Time

　　Bookstore Discount

　　Fitness Center

　　Helping Families Thrive! Focus on the Family is a 501c3 Christian Non-Profit Ministry.

　　Other details

　　Pay Type Salary Apply Now

　　Colorado Springs, CO 80920, USA