Description

　　What is the Amazon Marketplace?

　　Amazon is the largest marketplace on earth. More than 300 million customers shop in Amazon’s marketplaces globally. Every day, customers browse, purchase, and review products sold by third-party sellers right alongside products sold by Amazon. Since 2000, Amazon welcomes companies of all sizes to offer their products, helping them reach hundreds of millions of customers, build their brands, and grow their business.

　　What is Amazon Strategic Account Services (SAS) and its’ purpose?

　　With increasing complexity of today’s eCommerce and rise of opportunities, the SAS Team aims to leverage the full potential of each Amazon selling partner. Our team provides in-depth strategic consultancy using a data-driven, collaborative, and customer-focused approach to achieve commercial goals of our sellers. Our holistic service offering includes topics such as International expansion, Portfolio Optimization, Fulfillment Strategy, Product Presentation, B2B Sales, Promotions, Advertising Strategy and Brand Building. In parallel to this strategic support, all selling partners integrated receive enhanced operational support by a separate team of operational experts.

　　What is the role of a PS Lead and its’ purpose?

　　As a PS Lead in SAS, you’ll be an essential part of innovating & transforming our processes. You’ll be taking the lead on the design and launch of new processes for our customers. You’ll also oversee processes that are already running and find ways to improve them. This is your opportunity to have a big impact on some of the most exciting new ideas that are shaping the future of Amazon.

　　Key job responsibilities

　　As a Process Specialist Lead:

　　a. You are a part of the Central Product Team and work within the Operations team.

　　You collaborate across SAS, Retail Business Services and Business teams to identify new and existing opportunities for process optimization and scalability, leveraging tech and streamlined procedures.

　　You define program requirements and drive team/partner to meet goals aligned with business objectives.

　　Process Excellence and Best Practices: Drive excellence in Selling Partner Experience through the offshored team. Contribute to the improvement of standardized processes, employing Kaizen principles. Build SOPs within SAS to enhance overall efficiency.

　　You forge partnership with business streams, crafting processes to adapt to evolving customer preferences and technological advancements.

　　We are open to hiring candidates to work out of one of the following locations:

　　Luxembourg, LUX

　　Basic Qualifications

　　Graduate/Master’s degree in related field

　　Several years of experience in program / project / product management

　　Several years of experience working in Retail, Business environments, driving improvements that have resulted in measurable business impact.

　　Strong presentation and written communication skills are essential, as is the ability to build effective partnerships with cross-functional stakeholders and senior leaders across a variety of groups throughout Amazon.

　　Preferred Qualifications

　　Knowledge of Retail & Marketplace

　　Experience managing cross-functional projects with a track record of delivery and impact at scale in organizations

　　Demonstrated skill and passion for problem solving and operational excellence

　　Ability to effectively manage multiple projects and priorities in a fast-paced, deadline-driven environment.

　　Experience in change management and driving adoption of new tools, processes, and decision support.

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.