Plano 6 (31066), United States of America, Plano, Texas

Process Management (Principal Associate) - Auto Finance

As a Principal Process Manager, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Principal Process Manager will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives

Identify and implement process improvements driving issue resolution and risk mitigation activities

Monitor and refresh business metrics, including investigating root cause where metrics are below established thresholds

Tracking and resolving process breakdowns

Working with Pod Leaders

Updating and managing artifacts/process documentation

Understanding customers’ needs of the process and driving process improvements

Developing and maintaining formal process documentation including procedures and process flow diagrams

Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

May lead a team and direct others on projects

Basic Qualifications:

High School Diploma, GED or equivalent certification

At least 3 years of Process Management or Process Improvement experience

At least 1 year of experience with process documentation

Preferred Qualifications:

Bachelor’s Degree or military experience

Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

1+ years of SLQ2CQ experience

1+ years of experience in Compliance or Risk Management

2+ years of experience with process documentation

4+ years of Process Management or Process Improvement experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected] . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).