About the job

　　Zendesk is significantly extending its software engineering presence in Serbia across various products in its portfolio (Support, Machine Learning, Explore, and others). As we continue to scale, we're looking for a Software Engineer II, with a focus on Backend technologies like PHP, Laravel, Docker, AWS, PostgreSQL, Kafka, and Swoole, to join our team.

　　Zendesk services over 130,000 customers worldwide, each of our products is a large-scale distributed system. We run our services with a mix of Docker, Kubernetes and EC2, all running in AWS. Our services use Elasticache, Redis, PostgreSQL, Kafka, Clickhouse as a bonus, and many other AWS services.

　　What youll be doing?

　　Translate business requirements into technical requirements and take ownership of any development task within an application or service, delivering high-quality code on time.Contribute to the technical design and solutions within your domain area, and provide helpful, timely code reviews.Write, test, and maintain code used by millions of people worldwide, following best practices and standards with minimal guidance.Continually improve your and your colleagues' code through peer review, pair programming, and knowledge sharing.Ensure operational excellence (e.g., reliability, security) of the systems you and your team own.Craft and improve documentation for your team and throughout Zendesk.Partner with customer advocates to fix bugs impacting our customers and their end users.Estimate and prioritize work based on trade-offs and collaboration with stakeholders.Enforce engineering best practices when designing, building, and maintaining our systems.

　　What would you bring to the team?

　　Hands-on experience in PHP/Laravel, with an affinity for developing high-performing backend systems.Expertise with modern web development frameworks, coupled with an understanding of distributed systems' concepts (eventual consistency, timeouts, partitioning, circuit breaking, etc.).Familiarity with our tech stack, including Swoole, Docker, CI/CD, AWS, PostgreSQL, Kafka, unit tests, and Agile Scrum methodologies. Experience with RESTful and event-driven architectures, with a bonus for knowledge of Clickhouse.Adept communication skills, with the ability to clearly articulate your thoughts and actively listen to the perspectives of others.Resilience in the face of change, demonstrating an open mind and adaptability to shifting requirements or objectives.An inherent drive for knowledge and improvement, showcasing a passion for learning and continuous personal and professional development.

　　What will you get from us?

　　Chance to grow by working with challenging problems and driving complex software projects.Team of passionate people who enjoy what they do and are always willing to help.We care about our employees. Zendesk encourages a high level of flexibility to adjust the workday to your needs and circumstances.Competitive salary and comprehensive benefits package.

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.