Who we're looking for

　　Zendesk is looking for a driven Marketing Data Analyst, to join a high-impact, hard-working Marketing Operations team to support a variety of data analysis and visualization needs.

　　This key position will demonstrate a full spectrum of data analytics services, from data querying, visualization, and dash-boarding, to provide insights that help regional marketing teams improve the value of their current campaigns and planning for future campaigns. This person works closely with regional marketing operations teams globally and other marketing data analysts throughout the organization.

　　As a key member of the team, you will have the opportunity to have a large impact on our rapidly growing global business and the opportunity to grow and expand into broader areas across the team.

　　What you'll be doing

　　Leverage data, build reporting solutions and visuals to support to regional marketing performance metrics Provide insights and develop appropriate recommendations based on data analysis Prepare information required to support quarterly business reviews and ad hoc requestsMaintain regional reporting and analytics development roadmap (Asana)Partner with the Corporate Marketing Analytics team to align on reporting development roadmap

　　What you bring to the role

　　The ideal candidate has a passion for asking and answering questions through data. You enjoy a challenge and see it as an opportunity. Unafraid to ask questions or to admit a mistake in order to grow. Always eager to find solutions, you are resourceful, self-motivated to learn, seek responsibility and take pride in the impact your work has on the business. You are a phenomenal teammate who relishes the chance to support and elevate those around you.

　　Basic Qualifications:

　　BS/BA degree in business, statistics, economics, STEM (Science, Technology, Engineering, Mathematics) or similar degree OR equivalent combination of education, training, and experience2+ years of experience in data analytics, business intelligence, or related fieldIntermediate SQL query writing and experience working multiple tables and subqueries and analytics data warehouses (e.g. BigQuery, MySQL, Snowflake)Experience with BI tools (e.g. Tableau, Looker, PowerBI) and sophisticated Excel or Google Sheet functionsExperience analyzing CRM data (e.g. Salesforce) and familiarity analyzing SaaS metricsThe ability to adapt and provide flexibility within a fast paced, fluid environment.Excellent planning and organizational skillsAttention to detail and accuracy with requirements capturing and data qualityDedicated with the ability to drive projects on your ownExcellent English verbal and written communications skills

　　Preferred Qualifications:

　　1-2+ years experience in B2B marketing, sales or revenue operations and/or high growth SaaS environment.Familiarity with marketing funnel reporting and industry KPIs, such as MQLs, pipeline, and bookingsBasic knowledge in python

　　#LI-NG4

　　Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.