Who we're looking for

　　The Global Sourcing team helps optimize value for Zendesk, Inc. and ensures our organization has the goods and services they need to succeed. This role will contribute to all aspects of the sourcing process from category assessment, spend management, vendor due diligence, RFx, contract and vendor management across various sourcing categories.

　　What you'll be doing

　　Key responsibilities for the Strategic Sourcing Analyst include:

　　Support spend management and third party sourcing for the following categories : Marketing, GTM, People & Places, Finance, and G&ASpecific project tasks may include market research & analysis, data collection/management, cost modeling, RFx strategy development, RFx creation and management, supplier communications, negotiations, contracting, and supplier performance managementSupport contract negotiations for new and existing suppliers partnering with Legal, IT, Enterprise Architecture team and the respective business partnersAssist in decision-making and thoughtful spending guidance to the businessSupport the execution of spend management projects that accomplish key objectives. Those objectives may include savings, process efficiency, supplier consolidation & management, risk reduction & management, improved visibility & control of expendituresDevelop presentations and data reporting for internal partner communications/updatesPerform total cost of ownership evaluations, perform supply-market research and conduct pricing audits and impact analysis for the pursuit of continuous cost improvements

　　What you bring to the role

　　Basic Qualifications:

　　Good level of English (speaking) so in case that you are interested upload your resume or your LinkedIn profile in english versionBA/BS4+ years proven experienceExcellent quantitative skills with the ability to dissect problems and document/communicateDemonstrated skills in fact-based analyses that drive creative problem solving and proposal preparationStrong skills in contract managementAbility to perform in a fast-paced environment with excellent attention to detailStrong Excel (Sheets) and PowerPoint (Slides) skillsExperience in Coupa a plus

　　Preferred Qualifications:

　　Strong communication and presentation skillsAgile and a respected teammate to help the team win collectivelyStrong influencing skills to foster decision making that is best for Zendesk.Proven ability to build and manage relationships with individuals across Zendesk.Experience successfully leading projects that impact and include multiple functional areas

　　#LI-NG4

　　Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

　　The intelligent heart of customer experience

　　Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

　　Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

　　Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.