Home
/
Data and Analytics
/
Head of Automation (Bots and Generative AI)
Head of Automation (Bots and Generative AI)-May 2024
Flexible / Remote
May 2, 2025
ABOUT ZENDESK
Zendesk is a service-first CRM company that builds software designed to improve customer relationships.
5,001 - 10,000 employees
Software
VIEW COMPANY PROFILE >>
About Head of Automation (Bots and Generative AI)

  We are seeking a dynamic and visionary leader with expertise in AI and Automation and recent experience in leading Generative AI based projects. In this strategic role, you will be responsible for driving the development and deployment of cutting-edge bot systems and automation solutions that enhance operational efficiency, user experiences, and business outcomes. As a key member of our leadership team, you will collaborate closely with cross-functional departments to align technical initiatives with overall business goals.

  Job Responsibilities

  Lead the development of innovative applications for Zendesk using the latest technologies including LLMs and generative AI to improve workflows and automate client interactions.Work collaboratively with our cross functional teams to effectively apply the latest AI technologies, to implement new features and applications into Zendesk.Oversee the design, development, testing, and deployment of advanced bot systems and automation solutions across various platforms and applications.Stay abreast of industry trends, emerging technologies, and competitive landscape to drive innovation and maintain technical relevance.Stay up-to-date with trends in LLMs and generative AI and determine how they can be applied to enhance Zendesk's performance.Attend industry events and conferences to stay informed of the latest advancements in the field and network with peers.Provide strategic direction for the Bots and Automation, translating business objectives into a long-term vision, fostering innovation, and identifying opportunities for growth and improvement.Champion a culture of excellence, collaboration, and continuous learning among teams.Build and manage a talented team of data scientists and engineers to ensure continued improvement of our AI models and application development.Develop and execute hiring plans to attract top engineering talent, promoting a culture of diversity and inclusion.Communicate effectively with stakeholders, both internal and external, providing updates on project progress, technical decisions, and potential roadblocks.

  Job Requirements

  A Masters degree or Ph.D. in Computer Science, Engineering, Statistics, Mathematics, or a related field.Proven track record of 10+ years in engineering leadership roles, including managing teams responsible for AI development with recent focus on LLMs and generative AI.Experience working with large data sets and proficiency in SQL and Cloud computing platforms like AWS or GCP.Demonstrated experience in designing and deploying bot systems, process automation, and workflow optimization.Recent experience developing applications using LLMs and generative AI, with experience in human workflow automation preferred.Excellent communication skills and the ability to collaborate with stakeholders at all levels of the organization.Strong project management skills and the ability to lead a multidisciplinary team of engineers, data scientists and analysts.A passion for staying up-to-date with the latest technological advancements in LLMs and generative AI and a continuous improvement mindset.Exceptional leadership, communication, and interpersonal skills, with a track record of attracting, retaining and growing world class talent.Proven ability to work collaboratively across departments and levels of an organization to drive projects to successful completion.

  The intelligent heart of customer experience

  Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences-and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

  Zendesk is an equal opportunity employer, and were proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

  Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Workday Financials Consultant - Solution Specialist
Position Summary Are you an experienced, passionate pioneer in technology? A system's professional who wants to work in a collaborative environment. As an experienced Workday Financials Consultant yo
Medical Director - Medical Policy & Operations
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Senior Data Engineer
DESCRIPTION Our client is a publicly traded German online fashion and beauty retailer active across Europe. Responsibilities Develop, monitor, and operate the most used and most critical curated data
Associate Business Analytics
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced
Systems Administrator with TS/SCI Polygraph
Description Upgrade your career and join us! At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers' success. We empower
Sr Machine Learning Engineer
Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else ca
Senior Data Scientist
Are you passionate about leveraging data-driven insights to enhance user experiences and drive innovation? We are currently seeking a highly skilled and experienced Senior Data Scientist to join our
Data Defense Developer - USDS
Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London,
Performance & Incentives Business Partner - San Jose
Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New Y
Audit & Assurance Valuation & Analytics Specialist Senior Assistant - Summer/Fall 2024, Winter 2025
Position Summary The Valuation & Analytics (V&A) team is looking for a Specialist Senior Assistant to join its team. This team provides valuation and analytical services related to financial
Copyright 2023-2025 - www.zdrecruit.com All Rights Reserved