About AccoladeAccolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade's Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.

　　Accolade is currently recruiting for a Full Time Pharmacy Technician supporting our Outreach area. We're seeking applicants to work in our Plymouth Meeting, PA.

　　The hours for this position is from 8am to 9pm EST. Applicants will be required to work in the office 5 days a week to start with a hybrid option after 3- 6 months. There is flexibility during the training period with the leaders approval.

　　Applicants with Claims & Benefits experience from Retail or Pharmacy Benefit Manager (PBM).

　　Role overview

　　The Pharmacy Technician, Clinical Pharmacy Outreach isa trusted advisor who helps members and their families with any issue related to healthcare from getting the right care when they need it to understanding how to get the most from their healthcare benefits. As a Pharmacy Technician, Clinical Pharmacy Outreach you will work an interdisciplinary team, providing members with accurate and timely solutions to a variety of member problems and assist in improving our pharmacy-member touch points. This job requires critical thinking, creative problem solving and the consistent application of discretion and good judgment, as well as a high degree of organization.

　　A day in the life...

　　Handle benefits, coverage and claims questions, including understanding the root cause of the issueListen, assess, and comprehend member issues and use judgment and problem solving to take appropriate actionProvide insight and assistance with pharmacy claim disputes when appropriate

　　Comply with Company and HIPAA guidelines

　　Evaluate member claims and healthcare needs and make recommendations on changes or additions to appropriate programsAble to do all the above in a telephonic and collaborative environment with colleaguesWhat we are looking for...

　　Certified Pharmacy TechnicianA valid and unrestricted license is required for the state of residency and workplaceSolid technical skillsPrevious experience in a patient facing roleAbility to engage others by being a good listener with a solid capacity for empathy

　　Possess excellent communication skills and the ability to convey passion and enthusiasm

　　Possess solid ingenuity, judgment and problem-solving skillsStrong ability to engage teammates to solve issues for clientsOrganized, dependable and thoroughFlexible with a high tolerance for ambiguity

　　The ability for self-reflection and the capacity to accept and utilize feedback is essential

　　Must display honesty and integrityMust be comfortable working in a telephonic environment with members health plans, and providersExamples of prior job experience/expertise: (preferred but not required)

　　Retail Pharmacy Technician (or Lead Technician)Pharmacy Call Center Customer Care RepresentativeHealth AssistantBenefits

　　Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.HDHP medical plan with generous employer contributions towards an HSA401(k) Retirement Plan with matching employer contribu ionsOpen Time OffGenerous Holiday Schedule + 5 floating holidays18 weeks of paid parental leaveSubsidized commuter benefits programsVirtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger1 Volunteer days per yearEmployee Stock Purchase Plan (ESPP) w/ employee discountWe strongly encourage you to be vaccinated against COVID-19.

　　What is important to us...

　　Creating an enduring company that is hyper-focused on our culture and making a meaningful impact in the lives of our employees, members and customers. The secret to our success is:

　　We find joy and purpose in serving othersMaking a difference in our members' and customers' lives is what we do. Even when it's hard, we do the right thing for the right reasons.

　　We are strong individually and together, we're powerfulTrusting in our colleagues and embracing their different backgrounds and experiences enable us to solve tough problems in creative ways, having fun along the way.

　　We roll up our sleeves and get stuff doneResults motivate us. And we aren't afraid of the hard work or tough decisions needed to get us there.

　　We're boldly and relentlessly reinventing healthcareWe're curious and act big -- not afraid to knock down barriers or take calculated risks to change the world, one person at a time.

　　Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person. Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

　　Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

　　Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

　　To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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