Description

　　Founded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!

　　A Brief Overview

　　A Personal Banking Representative assists customers by answering inquiries/requests, processing transactions, opening new accounts, and informing on products and services. A Personal Banking Representative is responsible for cross-selling the Bank's products and balancing a cash drawer. The Representative will develop and maintain account relationships by providing solutions and resolving customer problems through quality customer service and product knowledge.

　　What you will do

　　Assist customers with a wide range of inquiries and requests.

　　Process deposits/withdrawals and redeem/negotiate cash instruments for consumer and commercial customers while maintaining a balanced cash drawer.

　　Open new accounts and provide product/service information.

　　Accept wire order agreements, stop payment requests, and dispute forms and send to appropriate departments for processing.

　　Process transactions accurately and adhere to all compliance requirements.

　　Review daily reports and perform maintenance on accounts.

　　Recognize and develop opportunities for cross-selling FirstBank products and services.

　　Sell bank products and meet company sales goals.

　　Demonstrate knowledge and understanding of new account systems and account documentation requirements and disclosures.

　　Perform other duties and projects as assigned by the market or region.

　　Understand and comply with all provisions of the Safety in the Workplace policy.

　　Hours can vary from 35-40/week.

　　Minimum Requirements

　　Entry-level job with little or no prior relevant work experience in the function

　　Bilingual in Spanish and English

　　Preferred Requirements

　　Cash handling and customer-service experienceKnowledge, Skills, and Abilities

　　Good customer-service skills and the ability to work well with others

　　Basic mathematic and problem-solving skills

　　Comfortable in a sales environment

　　Detail-oriented with the ability to multi-task and change directions quickly

　　Working Conditions and Physical Requirements

　　Frequently remains stationary throughout a typical business day

　　Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

　　Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

　　Occasionally positions self to access drawers and shelves of various heights

　　Frequently reaches for and handles paperwork and files

　　Constantly communicates with customers, coworkers, and management in-person and on the phone

　　Must be able to exchange accurate information

　　Salary Range

　　$20 Per Hour

　　Statement of Benefits

　　FirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&D

　　This Job may be eligible for the:

　　New Accounts Cross-Sell Queue Incentive PlanFirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

　　This job opportunity is expected to close on January 26, 2024

　　This job opportunity’s deadline has been extended to February 1, 2024

　　Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

　　The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)