Discover. A brighter future.

　　With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　Responsible for the management of the overall leave and accommodation process. Provides information, interpretation, guidance and consultation on escalations that may arise as a result of a leave or accommodation. Collects, organizes, interprets, and verifies internal customer needs and translates them into business policies, procedures and practices. Responsible for vendor oversight on all cases to ensure program compliance with state and federal regulations as well as company policies. Enhances the overall leave of absence and accommodation customer experience by providing excellent, efficient, and courteous service. Manages day to day vendor activities including data governance and quality initiatives. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

　　Responsibilities

　　Effectively manages highly complex leave and accommodation escalated cases from all levels within the organization and Human Resources. Responsible for all aspects of complex ADA processes and outcomes including interactive dialogue with employee, manager, and Employee Relations representative. Partners closely with vendor, manager, Employee Relations, and Legal (as needed) to evaluate and research issues regarding complex leave and accommodation cases. Serves as a resource to management in addressing leave and accommodation matters. Coaches and provides guidance to non-exempt team members regarding standard leave and accommodation cases.Strengthens alignment between Discover and vendor processes to achieve greater efficiency and lasting effectiveness. Engages in status calls with vendors to monitor metrics and improve quality. Standardize communication methods between Discover (employee, manager, and HR) and vendors to improve response time and quality. Meets regularly with vendors to identify root causes of case management errors, address gaps and improve processes.Responsible for auditing leave records to ensure accuracy; resolving escalated payroll inquiries and work closely with payroll to ensure LOA components of employee pay is accurate. Responsible for ensuring PTO, PPL and leave time is properly reflected in timekeeping system through regular audits.Leads ongoing procedure development and maintenance to ensure compliance with legal and DFS standards. Responsible for maintaining central repository of all internal and vendor related documentation. Responsible for assessing and improving leave and accommodation related content on myHR as well as correspondence with vendor. Drives consistency in HR approach and practices within various locations. Identifies process improvement opportunities, both internally and externally, and moves them into production. Participates in cross-functional process improvement initiatives and projects to drive the achievement of business results.

　　Minimum Qualifications

　　At a minimum, here's what we need from you:

　　H.S. Diploma or GED4+ years of experience in Human Resources, or related HR function (including Employee Relations, HR Shared Services, Training, HR Generalist, etc.)2+ years of experience in Customer Service, Communications, or related field.In lieu of education, 6+ years of experience in HR Operations or other HR related function (including Employee Relations, HR Shared Services, Training, HR Generalist, Communications, etc.)

　　Preferred Qualifications

　　If we had our say, we'd also look for:

　　Bachelor's Degree in Human Resources, Business, Social Studies, Psychology, or related field5+ years of experience in Human Resources, or related HR function (including Employee Relations, HR Shared Services, Training, HR Generalist, etc.)PHR or SHRM-CP.

　　Application Deadline:

　　The application window for this position is anticipated to close on Dec-20-2023. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $58,500.00 to $90,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com.

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)