Discover. A brighter future.

　　With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　At Discover, be part of a culture where diversity, teamwork and collaboration reign. Join a company that is just as employee-focused as it is on its customers and is consistently awarded for both. We’re all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.

　　The Senior Associate IT Service Management Specialist is a senior member of the IT service management team focused on key deliverables of the service. Provides technical direction to the team and works with other BT teams to integrate process procedures into their functions. Interacts with technology Directors and VPs. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

　　Responsibilities

　　Works in partnership with Business Technology teams to support technical teams

　　Assists in the creation and delivery of presentation materials for communicating the team’s objectives to the broader organization

　　Acts as a product specialist for the Technology Innovation internal ideation platform

　　Engages with stakeholders of varying skill levels to enable innovation across the organization.

　　Responsible for using principles to understand customer situations and create solutions.

　　Responsible for maintaining the quality of IT services.

　　Minimum Qualifications

　　At a minimum, here’s what we need from you:

　　Associates Degree in Computer Science or related

　　2+ years of experience in IT Services or related

　　In lieu of a degree, 4+ years of experience in IT Services or related

　　Preferred Qualifications

　　Bonus Points If You Have:

　　Bachelor’s Degree in Computer Science or related

　　4+ years of experience in IT Services or related

　　ITIL Certification

　　Working knowledge of Jira or similar work management tool

　　Exceptional interpersonal and communications skills

　　Project planning or organization skills

　　#LI-MF1

　　Application Deadline:

　　The application window for this position is anticipated to close on Jan-21-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $58,500.00 to $90,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental Leave

　　Paid Time Off

　　401(k) Plan

　　Medical, Dental, Vision, & Health Savings Account

　　STD, Life, LTD and AD&D

　　Recognition Program

　　Education Assistance

　　Commuter Benefits

　　Family Support Programs

　　Employee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com .

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://urldefense.com/v3/__https:/www.eeoc.gov/poster__;!!MjXRb4uW6x5k!ABIVgRw0WsyX2wfQC-pKxK3V9X4h1NBUGgjO7EM8PTvp5MNRgpEuVC_jVk0fcn_ISAZjmwkbLuUIrj8mFedCBkyz$)