Discover. A brighter future.

　　With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　This role will support all business objectives by creating or updating Policies, Standards, and Procedures to ensure the updates are aligned with the scope and direction of each project. Maintains the Policies, Standards, and Procedures with a high-level understanding of both the current operating/regulatory environment and compliance risk in adherence to company policies. This role interacts and makes decisions on Policies, Standards, and Procedures with subject matter experts (SMEs), strategy and department managers, directors, as well as key business partner contacts that include Training, Compliance, Corporate Risk, Security, Internal Audit, and Business Risk Office. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management.

　　Responsibilities:

　　Manages the Policy, Standards, and Procedures inventory to ensure they are maintained and approved as required by company policies.

　　Consults with Compliance and Business partners to ensure all Policies, Standards, and Procedures are in compliance with company policies, standards, and federal regulations.

　　As identified during the process reviews, works with management to implement new controls to mitigate risk identified.

　　Takes on, and manages, all requests for Policy, Standard, and Procedure creation/updates.

　　Collaborates with management to identify and solve a variety of problems and to clarify management objectives.

　　Coordinates with other team members to ensure that work is processed in a timely manner and assists in quality reviews of other team members’ work.

　　Ensures that documents are formatted to specification and contain consistent language to meet enterprise requirements.

　　Manages a tracking calendar and ensures that documentation processes are on schedule and delivered in a timely fashion.

　　Maintains internal communications tools and develops communications to management and stakeholders during the approval cycle for Policies, Standards, and Procedures.

　　Oversees version control for documents and ensures that changes to documents are documented and retained.

　　Minimum Qualifications

　　At a minimum, here’s what we need from you:

　　Bachelor's Degree in Business Administration and Management, Communications, English Studies, or related field

　　2+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution, Technical Writing, or related experience

　　In lieu of a degree, 4+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution, Technical Writing, or related field

　　Preferred Qualifications

　　If we had our say, we’d also look for:

　　4+ years of experience in Customer Service, Financial Services, Operations Strategy/Execution, Technical writing, or related field

　　Project management experience or experience managing multiple priorities.

　　Familiarity with Information Security language and terminology.

　　Application Deadline:

　　The application window for this position is anticipated to close on Jan-21-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $65,000.00 to $109,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental Leave

　　Paid Time Off

　　401(k) Plan

　　Medical, Dental, Vision, & Health Savings Account

　　STD, Life, LTD and AD&D

　　Recognition Program

　　Education Assistance

　　Commuter Benefits

　　Family Support Programs

　　Employee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com .

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights) (https://urldefense.com/v3/__https:/www.eeoc.gov/poster__;!!MjXRb4uW6x5k!ABIVgRw0WsyX2wfQC-pKxK3V9X4h1NBUGgjO7EM8PTvp5MNRgpEuVC_jVk0fcn_ISAZjmwkbLuUIrj8mFedCBkyz$)