About the Role

　　Location: Malaysia

　　About this role: The purpose of this role is to support the development of People & Organization (P&O) processes, principles, and guidelines for a small client group, as well as coordinate data analysis and evaluation, in support of the implementation and/or maintenance of processes / services / continuous improvement in scope.

　　Key Responsibilities:

　　• Support the team in the operational conversion of P&O strategic objectives.

　　• Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training

　　• Support the identification and planning of services P&O Services will provide.

　　• Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts

　　• Perform user administration tasks (e.g. access management).

　　• Track service requests and troubleshoots -analyze error messages and questions

　　• Support periodic cost and efficiency analyses to support productivity objectives

　　• Support personnel cost budgeting process and control.

　　• Support evaluation of the services / processes / continuous improvement in scope.

　　• Contribute to P&O Services projects at country or BU level Mandarin speaking and writing is required.

　　Diversity & Inclusion / EEO

　　Novartis is committed to building an outstanding, inclusive work environment and diverse team's representative of the patients and communities we serve.

　　Role Requirements

　　Requirements

　　Essential Requirements:

　　• University level degree and equivalent experience in Finance, Business or any related field.

　　• Proficient in English and Mandarin - both written and spoken, excellent communication skills as the language support is needed for specific countries.

　　• At least 3 years of experience in managing payroll data and ideally gained within a healthcare / pharmaceutical/shared services environment

　　• Optimizing Customer value by co-creating and developing compelling customer focused solutions

　　Why Novartis:

　　Our purpose is to reimagine medicine to improve and extend people's lives and our vision is to become the most valued and trusted medicines company in the world. How can we achieve this? With our people. It is our associates that drive us each day to reach our ambitions. Be a part of this mission and join us!

　　Learn more here: https://www.novartis.com/about/strategy/people-and-culture

　　You'll receive: You can find everything you need to know about our benefits and rewards in the Novartis Life Handbook. https://www.novartis.com/careers/benefits-rewards

　　Join our Novartis Network:

　　If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Novartis and our career opportunities, join the Novartis Network here:

　　https://talentnetwork.novartis.com/network

　　Division

　　People & Organization

　　Business Unit

　　P&O People Services and Technology

　　Location

　　Malaysia

　　Site

　　Petaling Jaya

　　Company / Legal Entity

　　NOV MALAYSIA

　　Functional Area

　　Human Resources

　　Job Type

　　Full Time

　　Employment Type

　　Regular

　　Shift Work

　　No