Details

　　Department: Surgical Services

　　Schedule: FT: Mon-Fri, 6a-230p.

　　Hospital: Genesys

　　Location: Grand Blanc, MI

　　Benefits

　　Paid time off (PTO)

　　Various health insurance options & wellness plans

　　Retirement benefits including employer match plans

　　Long-term & short-term disability

　　Employee assistance programs (EAP)

　　Parental leave & adoption assistance

　　Tuition reimbursement

　　Ways to give back to your community

　　*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.

　　Responsibilities

　　Act as a liaison between guests, staff and patients to respond to patient and guest information inquiries.

　　Receive, screen, route and/or respond to all incoming inquiries for information, directions or concerns.

　　Receive guest suggestions and complaints and escalates through proper channels.

　　Provide patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies.

　　Identify and report issues of safety and maintenance.

　　Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipates family's needs and resolves issues before they become major source of concern.

　　Requirements

　　Licensure / Certification / Registration:

　　BLS Provider. American Heart Association or American Red Cross accepted, preferred.Education:

　　High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

　　Note: Required professional licensure/certification can be used in lieu of education or experience,if applicable.

　　Additional Preferences

　　Current BLS, high school diploma or equivalent from accredited program.

　　Previous customer service experience

　　Perioperative and medical terminology experience preferred.

　　Why Join Our Team

　　Ascension Michigan operates 16 hospitals and more than 300 related healthcare facilities that together employ nearly 23,000 compassionate associates. When you join our care teams, you join a team dedicated to providing spiritually centered, holistic care which sustains and improves the health of the communities we serve throughout Michigan.

　　Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

　　Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

　　Equal Employment Opportunity Employer

　　Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.

　　For further information, view the EEO Know Your Rights (English) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) poster or EEO Know Your Rights (Spanish) (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf) poster.

　　As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.

　　Pay Non-Discrimination Notice (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

　　This Ministry does not participate in E-Verify and therefore cannot employ STEM OPT candidates.