Job Description Summary

　　The Guest Services Agent (GSA) is responsible for consistently deliveringresults that contribute to the mission and overall success of the hotel byaccomplishing performance objectives covering the front desk and is supportfor the Operations Manager. The GSA serves as the point person with regard tothe Front Desk technology systems and in-house guest relations during theirshift. The GSA is first point of contact and therefore represents the brand asall guests enter the hotel.

　　Job Description

　　DUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests andclients according to the Sonesta G.U.E.S.T. standards.Register guests, issue room keys, and provide information on hotelservices and room location. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance withestablished procedures including but not limited to posting all charges,completing cashier and other reports, preparing deposit, and counting/securing assigned bank.Responsible to maintain the security of cash, credit card transactions,and guest information.May routinely book guest reservations for individuals and/or groups that arerequested either by phone or from within the hotel; process cancellations,revisions, and information updates on changes. Up-sell rooms where possibleto maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by thehotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication andcoordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service andproducts offered by the hotel. Follow all local laws with regard to alcoholicbeverage sales.Ensure guest special requests are fulfilled and proper delivery of guestservices is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, andalcohol services.Perform other duties as assigned.

　　QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience, or retail customer service preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/lossconcepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and trainingabilities preferred.Experience with Microsoft Office and Opera systems preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving aboutthe facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to work mornings, evening, weekends, and holidays.

　　Additional Job Information/Anticipated

　　Pay Range

　　$17.00 -$20.00 per hour

　　"Base pay offered may vary depending on various factors including butnot limited to job related knowledge, skills, and job specific/overallexperience."

　　Benefits

　　Sonesta recognizes that benefits play a vital role in helping ensure thehealth and financial security of employees and their families. We offer avariety of benefits to our employees including:

　　Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Di ability InsuranceVarious Employee Perks and Discounts

　　Upon submitting your application, please ensure you complete a fullapplication in addition to attaching a resume. Incomplete applicationsreceived will not be considered.

　　Equal Opportunity Employer -minorities/females/veterans/individuals with disabilities/sexualorientation/gender identity