Job Summary

The Account Manager is an outside sales position designed to ensure the company’s Global customers receive the highest level of service and compelling value in all of their business dealings on a daily basis. Regularly demonstrating the company value and providing an exceptional level of service, this role is instrumental at positioning the sales teams to earn new opportunities for growth. The Account Manager role generally complements the strategic responsibilities of the Account Executive that is tasked with prioritizing new market growth and solution selling objectives. Expectations of this role will involve direct customer engagements, OEM, and publisher partnerships, and embracing an internal team selling culture.

This position is required to report to the SHI Somerset, NJ or Austin, TX office location as determined by SHI management.   

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

Continuous professional growth and leadership opportunities.

Health, wellness, and financial benefits to offer peace of mind to you and your family.

World-class facilities and the technology you need to thrive – in our offices or yours.

Responsibilities

Include, but are not limited to:

Drive retention and growth by identifying customers’ pain points and key initiatives to develop end-to-end solutions to accelerate customers’ selection, deployment, and management of their technology platforms

Maintain a cadence of communication with customers about their upcoming needs and ensure forecast alignment with sales and supply chain management; Effectively communicate the SHI value proposition through proposals and presentations

Host Quarterly Business Review and status meetings on a regular cadence

Actively look for opportunities to engage the Account Executive or other resources within SHI, to demonstrate capabilities and earn opportunities to address their business and technology needs

Regularly review processes between the customer organizations and company to identify ways to automate or even eliminate processes to accelerate time to deployment and customers utilization of technology

Participate in BU specific major Initiative campaigns

Prepare and deliver management reports, according to customer requirements

Create, Track and Update all activities in company CRM system

Qualifications

Minimum Bachelor’s Degree or Equivalent Experience

Minimum 4+ years’ experience working in outside sales, inside sales management or in some pre-sales support capacity supporting large organizations

Required Skills

Exemplary time management, planning, and organization skills

Effective written, verbal, and presentation communication abilities

Ability to fully interpret contracts and statements of work 

Program management skills 

Excellent interpersonal skills; Ability to communicate at all levels of an organization 

Ability to present via web platform for customer meetings

Ability to document work across various business and CRM tools

Preferred Skills Qualifications:

Customer Success role or similar experience

Familiarity with various CRM tools, such as Salesforce, and Microsoft Dynamics CRM

Proficient with the Microsoft Office suite

Proactive problem-solving and data analytics skills

Experience working in a Team Selling environment

Prior experience supporting Global Customers and dealing with complex IT Solutions

Certifications Required

Continuous certification/education on industry trends, products, and market conditions

Major technology sales certifications preferred (i.e. Microsoft, Dell/VMware, HP, Cisco, Apple, AWS, Lenovo)

Unique Requirements

Up to 10% travel to customer meetingsAdditional Information

The estimated annual pay range for this position is $60,000 - $100,000 which includes a base salary and commission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status.

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Job Locations US-Remote

Requisition ID 2024-17434

Approved Min (Total Target Comp) USD $60,000.00/Yr.

Approved Max (Total Target Comp) USD $100,000.00/Yr.

Compensation Structure Base Plus Commission

Category Presales/Post Sales Support