Job Description

　　Location/Division Specific Information

　　This is an on-site position. This person can sit out of our Grand Island, NY location or our Ashville, NC location.

　　How will you make an impact?

　　When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals. Our staff members are committed to making a difference in our organization, for our client partners and the patients we serve. We seek individuals with proven proficiencies and strong character to help lead our organization now and into the future.

　　Working within the Global Commercial Platforms team of the Life Sciences Commercial Operations organization, the Operations Administrator - Lead Management will lead cross-functional and cross-divisional programs, with responsibilities including, but not limited to, project management and process optimization.

　　What will you do?

　　Maintain lead management operations and drive incremental process improvements to reduce lag times from data generation to lead funnel.

　　Provide customer service for internal marketing partners throughout the lead management process.

　　Efficiently coordinate and program handle a high-volume of marketing data generated from multiple sources.

　　Influence lead generation and digital marketing strategy from an operational standpoint by reporting

　　and identifying trends.

　　Assess campaign efficiency by analyzing metrics across data sources to increase return on investment.

　　Drive the improvement of CRM data quality by collaborating with sales operations and encouraging compliance with data standards, along with adoption of new processes, among marketers.

　　Document and prioritize resources to drive education of operational procedures to a global audience.

　　Collaborate with IT to support user acceptance testing of new software and fixes to existing platforms.

　　Provide training of CRM system operations, functions, benefits, and changes to regional CRM teams and business partners

　　How will you get here?

　　BA/BS in business administration, marketing, analytics, or applicable technical field.

　　2+ years of working with marketing data

　　2+ years of experience in business reporting or equivalent professional experience

　　Knowledge, Skills, Abilities

　　Proficient in Microsoft Applications; Word, Excel, Project, Visio, and PowerPoint.

　　Experience with CRM platforms, such as Salesforce, and other marketing technology products.

　　Proficient in Data analysis and interpretation.

　　Highly analytical with attention to detail, excellent written and interpersonal skills and strong teamwork, work ethic and organizational skills.

　　Self-motivated, flexible, and can work under pressure with associated deadlines.

　　Eager to collaborate, innovate, and improve.

　　Thermo Fisher Scientific is an EEO Employer.

　　Compensation and Benefits

　　The salary range estimated for this position based in New York is $60,000.00–$60,000.00.

　　This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

　　A choice of national medical and dental plans, and a national vision plan, including health incentive programs

　　Employee assistance and family support programs, including commuter benefits and tuition reimbursement

　　At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

　　Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

　　Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

　　For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.