Description:

　　Summary

　　The primary responsibility of this role is to support the development of contact center omni channel routing strategies across our Global Property & Guest Services Hubs outside of the Americas. Coding of routing strategies will span voice, email, chat, outbound dialing and any future contact channels.

　　There will be requirements to analyzes requests from the business stakeholders to identify needs and coordinate development with the necessary internal / external resources. The Specialist will also need to possess the ability to translate conceptual solutions from business requests into documented flow diagrams defining the processes required to build solution.

　　Qualifications:

　　Experience working in a technology-support role highly preferred.

　　5 years of contact center IVR and routing development experiencein a mid/large sized environment(>400 users) spanning multiple sites preferred.

　　Administration experience in omni channel contact center solutions.

　　Strong communication and customer service skills.

　　Strong technical problem-solving skills preferred.

　　NICE In contact, Genesys/I3 or contact center administration hand\s on experience preferred.

　　Additional Requirements

　　Bachelor’s Degree in Computer Science, MIS or related field preferred.

　　Previous experience configuring Contact Center Technology system components including hardware, wiring, call routing, preventative maintenance.

　　Any NICE InContact, Genesys/I3, Siemens or Cisco Contact Center Technology certifications a plus.

　　Working knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Access, and Office365) preferred.

　　Working knowledge of managing a telephony infrastructure preferred

　　Primary Location: JP-Kanto-Tokyo

　　Organization: Global Contact Center - Japan

　　Job Level: Full-time

　　Job: Administrative

　　Req ID: TOK001831

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.