Location

　　La Costa Resort and Spa

　　Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine. Omni La Costa's acclaimed restaurants present an updated take on locally inspired cuisine and culinary delights. Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.

　　Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.

　　Job Description

　　Omni Care Interns are provided a summer internship opportunity that will result in acceptance into our LID (Leader in Development) program at the end of the summer season based upon performance. Front Desk Agents are responsible for providing a five-star welcome and departure experience to each guest, as well as, serving as ambassadors throughout the guest’s stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome, providing information about the hotel and local area, and offering our full range of upscale hotel amenities and services to them. Front Desk Agents are also responsible for settling guest accounts upon check-out, resolving guest issues and completing special requests. They work closely with all hotel departments especially our Concierge, Bell-Door and Ideal Services teams.

　　Responsibilities

　　include the following:

　　Process guest check-ins and check-outs according to Omni’s Moments of Service and Standard Operating Procedures

　　Empathetically listen to guest inquiries and provide appropriate responses

　　Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

　　Block rooms in the computer and follow through on designated requirements

　　Pre-register designated guests and prepare key packets

　　Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

　　Maintain confidentiality of all guests and hotel information

　　Employ attention to detail in order to ensure security of guest room access.

　　Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments

　　Maintain guest history files on all guests

　　Accommodate room changes expediently

　　Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction

　　Issue safe deposit boxes to guests and ensure security of key

　　Monitor, send and distribute guest faxes

　　Generate, print and distribute daily and weekly reports

　　Resolve discrepancies on the room status report with Housekeeping

　　Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.

　　Flexible in working various entry level service positions within the property.

　　Position will incorporate at least one rotation between job functions either within the same department or in another department (ex: front office, housekeeping, various food and beverage outlets, events, pools, recreation. Additional jobs/departments/roles may be added based on business needs

　　Attend to and anticipate guest’s needs.

　　Demonstrate adaptability and flexibility in scheduling.

　　Demonstrate excellent teamwork.

　　Attend Omni Care Internship training and enrichment seminars through the summer season.

　　Maintain a clean and safe work environment.

　　Perform any other duties as assigned by the Operations Leader.

　　Other duties may be assigned.

　　Qualifications

　　Must have at least one year of hotel front desk experience

　　Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone

　　Ability to accurately and efficiently input information into computer systems

　　Ability to work cohesively with co-workers both within and outside of your department

　　Ability to compute accurate mathematical calculations

　　Ability to think clearly, quickly and make concise decisions

　　Ability to prioritize, organize and follow up

　　Ability to work well under pressure, dealing with many arrivals and departures within a short period of time

　　Previous customer service experience

　　Previous cashiering experience is preferred

　　Fluency in a foreign language is preferred

　　Previous guest relations training is preferred

　　Must be able to work weekends and holidays

　　Willingness to learn and take on different projects

　　Ability to adapt to changing environments

　　Must be able to walk, sit, stand, squat, and lean during daily business for extended periods of time.

　　PHYSICAL DEMANDS:

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　While performing the duties of this job, the employee is regularly required to stand and walk use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to talk or hear. The employee is occasionally required to walk and stoop. The employee may lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

　　Pay Rate: $20.90/hr

　　Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf)

　　If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to [email protected].

　　Job LocationsUS-CA-Carlsbad

　　Posted Date1 month ago(1/12/2024 11:58 AM)

　　Requisition ID 2024-103676

　　of Openings 2Category (Portal Searching) Front Office Operations