JOB REQUIREMENTS: Office Clerk II - Part-Time - OFFIC010452DESCRIPTION/RESPONSIBILITIES: The Clerk II Office is responsible forprofessionally and positively managing the main reception area forguests, visitors and employees. Directs all parties to their appropriatedestination, directs incoming phone calls, dispatches emergency facilityrequests, and manages other administrative duties as assigned.RESPONSIBILITY LEVEL: Responsible for maintaining services related toAnswering Message Center, General Reception, Distribution Office,Central Services work orders and miscellaneous clerical duties.Answering incoming phone calls to multiple phone lines, greetingcustomers in a professional and courteous manner, dispatching emergencyfacility service needs, operating fax, copier, binding machines, TTYservices, retrieving and documenting messages from the KCJC AbsenceReporting Line and other related clerical activities. Other duties mayinclude distribution of information, forms, EBT cards, gas cards, buspasses and bus tokens. PRINCIPAL DUTIES: 1. Greet all customers in apleasant and professional manner and notify appropriate persons ofarrival of scheduled and unscheduled visitors. 2. Maintain dailyoperational services related to Answering Message Center. 3. Maintain aprofessional demeanor when greeting all visitors/customers in a pleasantand professional manner. 4. Answer all incoming calls in a pleasant andprofessional manner and record accurate and complete messages in recordkeeping book. 5. Maintain copies of all general documents that areutilized by staff and participants on a regular basis and have thempresented in an organized and efficient manner. 6. Inform participantsof staff availability. 7. Maintain EBT, bus pass, token and gas cardoperations. 8. Handout necessary forms and assist as appropriate. (i.e.FoodShare, BadgerCare, etc.) 9. Assist participants with utilizing thecomputers in General Reception for the purpose of applying for benefits,checking the status of their case or other income maintenanceactivities. 10. Maintain accurate records including: message books,daily phone totals, transaction totals for projects completed, and dailyoutgoing fax totals. 11. Retrieve messages from the participant AbsenceReporting Line and Workshop Line and record in appropriate computerprograms. 12. Prepare data for monthly/annual reports applicable to jobrelated activity. 13. Scan in all income maintenance documents from theagency to the CDPU. 14. Completion of projects such as binding, copying,mass faxing, folding, etc. 15. Provide data entry assistance as neededto KCJC/HSB staff. 16. Carry out safety/security procedures, includingthe 1033 emergency procedure as directed by appropriate personnel. 17.Follow Answering Message Center/General Reception policies andprocedures. 18. Order office and other supplies as needed. 19. Assist inoffice machine maintenance, particularly copy machines. 20. Maintain asafe and professional work environment. 21. Perform other appropriateduties as assigned. (SEW) (KCJC) Equal OpportunityEmployer-minorities/females/veterans/individuals withdisabilities/sexual orientation/gender identity ***** OTHEREXPERIENCE AND QUALIFICATIONS: REQUIREMENTS: * Minimum high schoolgraduate or equivalent is required. * Vocational/Technical degreepreferred. * One year related experience preferred. CORE COMPETENCIES:* Knowledge of switchboard operations in an office environment. *Ability to handle high volume telephone calls/visitors. * Pleasanttelephone voice and full knowledge of telephone etiquette. * Ability tohandle sensitive/difficult situations and maintain a high level ofconfidentiality. * Ability to prepare and maintain neat, accurate andcomplete records of reports. * Ability to set priorities, workindependently, and solve work related problems. * Ability to work andcommunicate effectively with emp oyees, the public, and a variety ofindividuals in a professional and cooperative manner. * Knowledge ofsafety practices and procedures in the working environment. * Abilityto maintain confidentiality of communication between serviceparticipants and Job Center Staff. PHYSICAL/SENSORY DEMANDS: * Abilityto sit for long periods of time at switchboard stations. * Ability tomanipulate computer, keyboards and telephones. Repetitive use of handsis required in the form of fine manipulations while using computer,keyboards and switchboard. * Ability to speak clearly and hear well inorder to effectively use communications equipment. * Ability to movethroughout office areas. * Ability to stand, walk, squat, bend, twist,kneel and reach above shoulders. * Ability to lift 25 pounds.***** APPLICATION INSTRUCTIONS: Apply Online:https://ars2.equest.com/?response_id=37ba56a8c3c78963139c51afe816ba91Other: Applicants only to apply via URL link provided.