Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products for both consumer and commercial customers, Enterprise Bank Servicing is hiring Rep-Cash Management roles.

　　This role is a member of the Monetary Operations Teams within Enterprise Bank Servicing group, where you will deliver a world-class experience for American Express National Bank, assisting either consumer or commercial customers. You'll provide personalized and exceptional customer service of the highest level by supporting our Customer First framework, establishing rapport, and presenting a positive, friendly attitude. As a Monetary Operations Colleague you will be responsible for handling inbound/outbound calls on accounts while maintaining a professional working relationship between American Express, the customer and external banks. You will serve our customer's requests by gathering and analyzing pertinent data to determine the appropriate course of action while supporting a fast paced, close knit team environment.

　　How will you make an impact in this role?

　　This team is responsible for the daily processing of: Wire Transfers, ACH transactions, Mobile Check Deposits, Official Check requests, Internal transfers, Account closures and any other required monetary or servicing requests, including handling inbound and outbound calls related to our processes. All Monetary Operations processes are highly regulated and scrutinized by Compliance, Internal/External audit as well as Federal Regulators. We must ensure proper due diligence is performed prior to the movement of all monetary transactions.

　　Minimum Qualifications

　　2 years’ experience in Operations or Banking preferred

　　Must have excellent analytical, written, and verbal communication skills

　　Must be extremely detail oriented to have the ability to analyze and understand large amounts of information, financial and otherwise from numerous sources

　　Must possess intuitive and deductive reasoning skills and be comfortable making decisions and recommendations in unclear circumstances

　　Must effectively communicate American Express concerns while ensuring customers that they are valued infusing the Customer First Focus = Easy, Recognize, Solve

　　Must have strong time management skills and the ability to work under pressure and with limited supervision whilemanaging multiple tasks effectively

　　Resilient with the desire to continually improve personal performance, customer satisfaction, operational goals, and business brand

　　Take on additional responsibilities within Operations based on overall business needs to drive business initiatives and support career development and team engagement

　　Strong computer literacy with a solid working knowledge of current internet technology, the ability to research information for business related purposes and proficiency with Microsoft Office products

　　Proven adaptability to a quickly changing environment

　　Willingness to be involved in business initiatives that drive career development and team engagement

　　Thought Leadership

　　Qualifications

　　Salary Range: $20.00 to $24.05 hourly bonus benefits

　　The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　6% Company Match on retirement savings plan

　　Free financial coaching and financial well-being support

　　Comprehensive medical, dental, vision, life insurance, and disability benefits

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site .

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

　　US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

　　If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

　　Job: Finance

　　Primary Location: US-Utah-Sandy

　　Other Locations: US-Arizona-Phoenix

　　Schedule Full-time

　　Req ID: 24000668