Description

　　You Lead the Way. We’ve Got Your Back.

　　With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

　　At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

　　Join Team Amex and let's lead the way together.

　　How will you make an impact in this role?

　　The Acquiring Partners, Product and Strategy Team (APPS) in Merchant Services US (MSUS) is tasked with making American Express “Welcomed Everywhere and Used Every Day,” an important strategic focus for the company. The APPS Partner Management team leads the relationships across several partnership models with innovative FinTech companies, traditional Merchant Acquirers or Banks, and specialized Payment Aggregators to achieve this mission. As Director of Partner Management, you will be responsible for leading several of these partnerships and overseeing a small team of senior managers.

　　The relationships we manage in the team are intricate and critical for American Express to achieve our strategic objectives for Merchant acceptance. The role is multifaceted and requires building relationships across external and internal stakeholders at various seniority levels. You will own the strategic development of your team’s portfolios and be responsible for driving profitable business initiatives.

　　This is a fast growing and large portfolio. Key partners in this fast-paced arena include Square, Stripe, PayPal, Intuit, and Adyen.

　　Major Responsibilities Include:

　　Key lead for business development discussions, contract negotiations and managing the overall partner relationships for an assigned portfolio.

　　Act as the internal point of contact and subject matter expert on your portfolio, formulating a perspective on the external landscape to bring into American Express.

　　Lead and develop a high performing and experienced team.

　　Deepen senior level relationships with partners to help strategically position American Express.

　　Partner with internal Marketing and Analytics teams to design and implement initiatives that increase merchant activation, drive Welcomed Acceptance and deliver incremental value to our partners.

　　Project manage new partner and capability launches (e.g., Digital Receipts, Tokenization, Cross Border acceptance) by working closely with internal stakeholders and partner leads to ensure successful and timely launches.

　　Minimum Qualifications:

　　Excellent partnership and/or client management skills (industry agnostic) with a demonstrated ability to influence C-level executives at business partners

　　Proven people leader who is capable of coaching geographically dispersed employees to top performance and focused on engaging a high performing team.

　　Self-starter with the ability to think creatively and strategically in a world of evolving payment trends and innovations.

　　Proven ability to work through complex business and operational opportunities to identify clear action plans, drive resolution and to do so in a matrix organization with multiple stakeholders.

　　Detail oriented project management skills and the ability to manage multiple accounts and initiatives in parallel.

　　Being comfortable with navigating white space to develop partner friendly solutions.

　　Proven influence and negotiation skills.

　　An ability to present effectively to large audiences.

　　Excellent oral and written communication skills with the ability to use Microsoft Office.

　　Preferred Qualifications:

　　Experience with global partnerships is a plus.

　　Experience in using Microsoft Excel to develop models is a plus.

　　An interest or background in Emerging Payments and/or Fintech is a plus.

　　Qualifications

　　Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

　　The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

　　Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

　　We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

　　Competitive base salaries

　　Bonus incentives

　　6% Company Match on retirement savings plan

　　Free financial coaching and financial well-being support

　　Comprehensive medical, dental, vision, life insurance, and disability benefits

　　Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

　　20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

　　Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

　　Free and confidential counseling support through our Healthy Minds program

　　Career development and training opportunities

　　For a full list of Team Amex benefits, visit our Colleague Benefits Site .

　　American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

　　We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

　　US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

　　If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

　　Job: Sales

　　Primary Location: US-New York-New York

　　Other Locations: United States, US-New York-New York, US-Arizona-Phoenix

　　Schedule Full-time

　　Req ID: 24000180