Northern Light Sebasticook Valley Hospital

　　Department: RHC - Pittsfield

　　Position is located: Sebasticook

　　Work Type: Full Time

　　FTE: 40 Hours/Weekly

　　Work Schedule: No Hours Assigned

　　Summary:

　　The RN Quality Manager works in collaboration with all members of the care team providing high quality, compassionate care consistent with the Mission and Values of Northern Light Health and SVH. The RN Quality Manager works closely with the VP of Physician Service, the Lead Primary Care Provider, and the Practice Directors for both Primary and Specialty Care, to provide clinical leadership and expertise as it relates to multiple quality performance measures and initiatives. They will be responsible for the collection, analysis, and synthesis of large amounts of data for both Primary and Specialty Care Services. The incumbent will be responsible for creating and monitoring progress of Performance Improvement Plans and will be prepared to present such plans to system and local leadership, as well as individual providers and teams. The RN Quality Manager will represent SVH on multiple System and local meetings, including but not limited to, the Primary Care Service Line, Beacon Population Health Conference and Beacon Working Group, Primary Care Standards and HMMUG (System Level) as well as SVH Performance Improvement Committee (PIC) and various local QI/QA committees. The RN Quality Manager must have an in-depth understanding of various quality programs, such as NCQA/PCMH, RHC Conditions of Participation, The Joint Commission and the MaineCare Primary Care Plus programs. They must also have a clear understanding of the quality components related to CMS, HEDIS and MaineCare reporting. The incumbent must be solution oriented and able to partner with other Departments and Service Lines to promote the best workflows for staff and outcomes for patients.

　　Responsibilities:

　　Provides clinical leadership and quality expertise for the Primary and Specialty Care Teams, and provides support to the Clinical Supervisors. 2. Obtains relevant clinical information and assesses for GAP in care, then creates and executes a performance improvement plan with a multidisciplinary care team approach to close such gaps. 3. Reviews and assists in other population health management functions 4. Supports and educates staff regarding the importance of conducting patient/family needs assessment to identify any barriers to care (i.e., learning needs, social determinants of health, need for additional services, etc.) 5. Participates in team huddles and team meetings to improve workflows, improve patient experience, and contribute to improving patient population outcomes 6. Maintains clinical/technical skills and knowledge through ongoing development and continuing education. 7. Assist the Practice Directors in ensuring all quality control audits are completed as scheduled 8. Provide staff education and auditing of Annual Wellness Visits as designated 9. Understands and properly utilizes the EHR and ancillary programs 10. Is able to work well independently 11. All other duties as assigned 12. Supervises direct reports and provides strategic direction to that work. Other Information:

　　Competencies and Skills

　　Achieves Results: Sets high standards for their own outcomes and seizes opportunities to engage others towards objectives. Consistently moves forward with direct actions in order to attain or exceed objectives. Manages their own time effectively to accomplish assigned tasks. Successfully prioritizes multiple projects and duties as needed.

　　Acts Strategically: Creates effective plans that anticipate future consequences and opportunities and is able to connect the day to day operations to longer-term objectives, shifts in the industry, and system goals.

　　Applies Business Acumen:Demonstrates knowledge of current and future trends that impact organizational success. Applies proven practices and business theories to get results that meet financial as well as other business goals. Recognizes opportunities for new services and products and acts accordingly, taking measured risks into consideration. Possesses a thorough knowledge of their field and independently carries out their work in accordance with professional standards of the profession.

　　Behaves with Integrity and Builds Trust: Acts consistently in line with the core values, commitments and rules of conduct. Leads by example and tells the truth. Does what they say they will, when and how they say they will, or communicates an alternate plan.

　　Cultivates Respect: Treats others fairly, embraces and values differences, and contributes to a culture of diversity, inclusion, empowerment and cooperation.

　　Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.

　　Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.

　　Develops Self and Others:Takes responsibility for engaging in professional self-development activities and programs. Strives to gain insight into their own values, strengths and weaknesses, interests and ambitions and takes action in order to enhance competencies and skills when possible. As a leader, encourages and guides employees towards growth opportunities to enhance performance and help them reach goals. Reviews and analyzes employees' strengths and weaknesses to distinguish their talents and development needs, and to ensure they are enhanced appropriately.

　　Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.

　　Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.

　　Fosters Accountability: Creates and participates in a work environment where people hold themselves and others accountable for processes, results and behaviors. Takes appropriate ownership not only of successes but also mistakes and works to correct them in a timely manner. Demonstrates understanding that we all work as a team and the quality and timeliness of work impacts everyone involved.

　　Fosters Innovation: Employs and encourages the use of meaningful creativity in solving challenges. Proactively identifies opportunities and uses new approaches to enhance processes, systems and services. When appropriate, suggests or initiates new strategies, products, services, and markets.

　　Influences and Inspires: Builds enthusiasm and commitment among others to move in a desired direction and models it personally. Creates a compelling vision of success that motivates workplace initiative and energizes others to follow. Provides direction and guidance to encourage cooperation between team members in order to attain an objective. Has the ability to appropriately influence others' actions and decisions with and without express authority.

　　Practices Compassion: Exhibits genuine care for people and is available and ready to help; displays a deep awareness of and strong willingness to relieve the suffering of others.

　　Promotes Health and Safety: Promotes a healthy and safe environment for patients, employees and visitors. Advocates and models healthy physical and mental health behaviors even in challenging circumstances. Sets high quality standards and strives for continuous improvement and quality assurance by reporting and encouraging others to report near misses and safety issues.

　　Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.

　　Resolves Conflict: Promptly acts to find alternatives/solutions when team members disagree. Addresses issues in a direct, honest, and appropriate manner. Handles conflicting interests diplomatically and helps to solve them. Transforms difficult situations into teachable moments using respect and accountability.

　　Serves Others: Strives to understand, meet and exceed the expectations and requirements of internal and external customers which may include the people and communities in our service areas. Develops and maintains relationships, alliances and coalitions within and outside the organization and leverages them in order to obtain information, support, and promote cooperation and collaboration.

　　Utilizes Resources Effectively: Understands how to get the most out of available resources and uses cost-benefit thinking in decision-making and in setting priorities. Monitors and analyzes resource usage to identify and eliminate areas of waste and maximize resources. As a leader, defines targets and provides appropriate means; oversees progress and makes adjustments when necessary. Appropriately delegates work, sets clear direction and manages workflow and time.

　　Credentials

　　Required Registered NurseEducation

　　Required Bachelor's DegreeRequired Experience

　　2 year/years of Leadership Experience

　　5 year/years of Relevant Work Experience

　　Working Conditions

　　Work with computers, typing, reading or writing.

　　Work beyond the regularly scheduled hours.

　　Prolonged periods of sitting.

　　Position Mgr- Quality/RNLocation Northern Light Sebasticook Valley Hospital | Leader - Clinical | Full TimeReq ID null