What you’ll do

　　The Merchant Settlement Specialist is primarily responsible for handling a wide range of store inquiries for credit card, debit card, gift card, and eCTM transactions. The successful candidate will be accountable for performing daily merchant balancing, monthly invoicing & reporting, balance sheet reconciliations, transaction adjustments, and chargeback processing.

　　Monitor daily electronic funds transfer (EFT) process for credit and debit for CTC merchants (Cdn Tire & Party City Dealers, PartSource, Gas+, Mark’s, SportChek, Atmosphere, Pro Hockey Life, Sports Experts, Hockey Trio, and Sports Rousseau)

　　Daily reconciliation and balancing of tenders (credit, debit, gift card, and eCTM) and chargebacks for both bricks & mortar and eCommerce environments.

　　Settlement for CTC merchants

　　Investigate and resolve out of balance situations for systems and individual stores

　　Monitor reports for financial integrity to the General Ledger (G/L)

　　Create and execute month end journal entries, invoices, and balance sheet account reconciliations

　　Reconcile and complete month end reporting for CT gift card and eCTM

　　Reconcile and create monthly insurance billing summaries and complete payment to insurance vendors

　　Review, investigate, and process chargebacks and document retrieval requests on credit card sales meeting service level timelines

　　Interact and negotiate with stores on chargebacks

　　Educate store staff on card processing procedures to eliminate chargebacks

　　Update, add and delete merchant information in all systems to support Dealer/Franchisee changeover and new store openings

　　Verify and reconcile accounts for Dealer/Franchisee changeover

　　Respond to store, corporate, and bank inquiries

　　Complete processes as documented to maintain Enterprise Risk Management and Accounting controls

　　Work with Information Technology (IT), Business Analysts, and Store Systems to help report and resolve issues

　　What you bring

　　2+ years of work experience or education in an accounting environment

　　Exceptional organizational skills and the ability to prioritize workload

　　Sound judgment and decision making skills

　　Intermediate working knowledge of Microsoft Excel

　　Strong sense of urgency in situations that require immediate attention

　　Excellent negotiation skills

　　Knowledge of back office cash environment and/or CTC Family of Companies is considered an asset

　　Bilingual (English/French); written and verbal is a must

　　Hybrid

　　At Canadian Tire we work flexibility embracing ‘Hybrid’ whereby individuals utilize a combination of working at a CTC campus and or virtually in service of outcomes. Determined by managers, decisions around work location will be made based on business and team needs and grounded in a desire to support individual well-being and personal needs. Our goal is to empower teams and individuals to make the right decisions for them, and we expect that to look different for everyone.

　　#LI-YX1

　　About Us

　　At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

　　Our Commitment to Diversity, Inclusion and Belonging

　　We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better. .

　　Accommodations

　　We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.

　　We are one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to excite and serve Canadian customers from coast-to-coast. We are connected to communities, big and small, from coast-to-coast, offering products and services that reflect the diverse nature of every one of them. From sports to outdoors, automobiles to homes, we know and understand life in Canada like no other retailer can.

　　We are always on the lookout for curious, creative people who are able to navigate and excel in a rapidly evolving retail environment. If you’re ready to take on new challenges – be it in digital, IT, marketing, data & analytics, merchandising, or one of the many other roles we have – there is a place for you here, so apply today.