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Member Services Facilitator / Social Worker
Member Services Facilitator / Social Worker-March 2024
Virtual
Mar 29, 2026
About Member Services Facilitator / Social Worker

  Celebrated as the #1 Top Workplace in the D.C. region for 2023 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries.

  Why Our Team Members Vote Us #1

  Goodwin Living ranks #1 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

  Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.

  Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.

  Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

  ABOUT OUR GOODWIN LIVING AT HOME TEAM | GOODWIN LIVING AT HOME

  Goodwin Living at Home , a service line of Goodwin Living, is a membership-based program designed for independent, active older adults who want to continue to live at home as they age with access to care if, and when needed, in their home or in a setting of their choice. Members have access to a Member Services Facilitator (MSF), 24/7, who builds trusting relationships and coordinates an array of services, including care, when needed and for as long as needed. Members choose from five financial plans and pay a one-time membership fee, based on their age when they join, and a monthly fee for the plan selected.

  POSITION OVERVIEW

  The Goodwin Living at Home team is seeking a full-time Member Services Facilitator / Social Worker. This position is responsible for serving as the main point of contact for Members. Successfully manages the assessment of members’ needs for services and the delivery of appropriate services. Achieves high member satisfaction in the Goodwin Living at Home program.

  JOB DUTIES

  Schedules, conducts and documents pre-admission assessments of prospective members. Serves on the Care Coordination Team providing input on decisions begin made regarding applicants and members.

  Conducts new member meetings. Ensures that new members are welcomed into the program quickly and efficiently.

  Manages the successful placement of appropriate services to address members’ needs. Communicates with members regarding what Goodwin Living at Home will pay for (what is ‘covered’), and members’ financial responsibilities.

  Participates in the on-call schedule evenings and weekends.

  JOB REQUIREMENTS

  Social Work degree, master level preferred.

  Must exhibit a high degree of initiative and creativity, good judgment, problem solving ability and professional ethics.

  Must be willing to work remotely and/or share office space when necessary.

  Must be able to work flexible hours including rotating the after-hours on-call schedule and taking care of member’s needs nights and weekends, as required.

  WHY WORK FOR GOODWIN LIVING?

  We are proud to offer the following to Full-Time Staff and exceptional benefits for Part-Time Staff who meet eligibility requirements (*):

  Health/ Dental/ Vision Insurance

  Life Insurance

  Disability Insurance

  *Financial assistance with U.S. Citizenship application and DACA

  *Tuition Assistance

  *Paid Time Off

  *401(k) Plan

  *Fitness Center

  *Student Loan Repayment Assistance for RN's

  And More

  Goodwin Living provides a supporting and enriching work environment and is proud to be an Equal Opportunity Employer as well as an AARP Employer Pledge Signer.

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