Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Manager, Product Experience Design

　　Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation, and delivers better business results.

　　At Mastercard, design is more than what you see on a screen. We deliver innovative, differentiated product experiences at a global scale, using our skills to shape the future of payments and financial services. As a member of the Design community, you'll work with cross-functional partners to make decisions grounded in actionable insights and deliver desirable outcomes for our customers.

　　Role Overview

　　We're looking for a Manager level Product Experience Designer for the Commercial Solutions business unit to design customer-centric solutions that are feasible, viable and desirable. In Commercial Solutions, we are developing world-class travel and B2B solutions for our customers around the globe. Our offerings span across commercial card programs including virtual cards, products to support automation of account payables & receivables payment processes, solutions for supply chain financing, and many more emerging innovations.

　　Primary Responsibilities

　　Qualified candidates have experience doing interaction design, working with design systems to delivery polished final designs, and conducting usability testing to refine their work. Relevant experience working across enterprise products and platforms would ensure their ability to thrive. This role reports to the Director of Product Experience Design and will be part of a team of designers working within Commercial Solutions.

　　• Partner closely with product managers to define problem statement, defining deliverables and timelines and securing necessary resources

　　• Serve as primary point of contact on initiatives, providing day-to-day design leadership

　　• Host initiative-level sessions, contribute to design of research studies, and participate in product experience design workshops

　　• Make design decisions on initiatives, heavily guided by research findings

　　• Drive creation and adoption of design and experience patterns

　　• Manages product design initiatives to ensure overall success, including scope, resourcing and timely quality deliverables that meet stated goals

　　• Demonstrate and contribute to team values and culture priorities

　　• Surface growth and development opportunities for self and peers

　　All About You

　　• Experience with designing for end-to-end experiences from early concepts through design, testing, iteration and delivery.

　　• Able to demonstrate experience designing for enterprise products and/or complex platforms.

　　• Experience partnering with business owners across disciplines

　　• Able to collaborate with cross-functional partners in a matrixed organization

　　• Demonstrated ability to present to customers and external audiences

　　• Solid understanding of and experience with B2B and B2B2B business models a huge plus

　　• Ability to partner with engineering counterparts to ensure the execution of the work aligns with the quality of the designs.

　　We've built a strong, multi-disciplinary community of product experience designers, experience researchers, content designers and strategists across the company who are supported by the CX & Design Guild. The Guild provides members with best practices, learning opportunities and peer connections to promote career development. People are at the center of our creative process, so join us to unlock new ideas at the intersection of product, technology and design.

　　We understand that you may not have all the criteria on this list. If you believe you have relevant experience and the capability to fulfill this role, we strongly encourage you to apply.

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.