Home
/
Comprehensive
/
Lobby Ambassador Manager
Lobby Ambassador Manager-March 2024
Santa Clara
Mar 29, 2026
About Lobby Ambassador Manager

  Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

  Lobby Ambassador Program Management

  Collaborate with management team to grow the Lobby Ambassador program

  Update processes to reflect current and future business needs

  Oversee Lobby Ambassadors in the US offices

  Santa Clara, CA

  San Francisco, CA

  San Diego, CA

  Kirkland, WA

  Orlando, FL

  Vienna, VA

  Waltham, MA

  Oversee the Lobby Ambassador team; interviewing, selection, placement as well as conduct performance appraisals and provide professional development guidance to team members

  Development of operating procedures, post orders; provide expert guidance to account management on methodologies to improve service to our customer in accordance with statement of work

  Develop and implement training programs; create quality assurance program for lobby/concierge function and implement process improvements to resolve deficiencies

  RELATIONSHIP MANAGEMENT:

  Lead the Allied Universal Lobby Ambassador team

  Build relationships with all workplace services business partners involved with Lobby Ambassador program execution and deliverables

  Be responsive with business partner needs with a sense of urgency

  PEOPLE MANAGEMENT:

  Responsible for training operational staff and having a full understanding of the Lobby Ambassador functions covered at all sites

  To lead and motivate direct reports

  Develop/coach Lobby Ambassadors to maintainhigh levels of service

  Support Company vision, culture and core values through leadership, mentoring and by providing, at all times, a role model for all Lobby Ambassador members

  HEALTH AND SAFETY:

  Maintain a healthy and safe place of work, ensuring all posts are always in a clean and tidy condition

  Ensure appropriate processes are in place so that missing, damaged or unserviceable equipment are reported

  Cooperate with the client so that the company can carry out its statutory duty under Health and Safety at work etc. Act 1974, and all relevant statutory provisions

  Not intentionally or recklessly interfere with or misuse any property, equipment IT hardware or systems in the interests of health, safety and welfare

  Involved in the SERT (Site Emergency Response Team) to assist with site emergencies as needed

  OTHER DUTIES:

  Required to Provide break relief as needed for Santa Clara Lobby Ambassadors

  Be aware of policy and procedures owned and changed from time to time by ServiceNow

  To positively participate in the Staff Welfare and Development

  Carry out all other duties as required

  Undertake training courses as identified by the business for personal development and professional growth and for the betterment of service provision to the customer

  Providing and supporting day to day business functions in relation to the Lobby Ambassador program

  Maintaining badging standards and training personnel involved in global badging operations

  Resolving badge user interactions in relation to issues involving access controls (user issues, badge issues, system hardware/software issues) or escalating to the appropriate resolver groups as required

  Ensuring that all audit related communications and documentation are professional, confidential, clear, accurate, and complete

  Effectively utilize the Visitor Management System (VMS) to ensure a smooth check-in process

  Provides excellent customer service, actively engage with each individual

  Scheduling and payroll duties for the Lobby Ambassador team

  May be required to hold post for a Lobby Ambassador

  SKILL REQUIREMENTS:

  Must possess critical thinking and problems solving skills

  Must be a proactive hands-on, very customer-focused and results oriented person who is comfortable taking a problem and solving it

  Must be able to work effectively with little supervision and with a strong sense of discretion in responding to high priority, urgent task

  Must possess excellent verbal and written communications skills

  Must be able to handle emergency situations

  Must possess a professional demeanor and have excellent customer service skills

  Must be able to multi-task in a dynamic fast-paced environment

  Must be able to work independently while also being a team player

  High School Diploma

  1 year of experience in a corporate office setting

  Minimum 5 years customer service-related experience

  Minimum 3 years security related experience

  Minimum 3 years in a leadership role

  Strong written and verbal communication skills to effectively communicate in a technically oriented environment with all levels of individuals in the organization

  Proficient in Microsoft Office Suite (Word, Outlook, Excel) to produce effective reports

  Ability to demonstratea high level of customer service

  Ability to identify, educate, manage, and report security risks impacting service delivery

  Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments

  Ability to consistently demonstrate professional behavior that is responsive to the needs of the client

  Ability to motivate, inspire, and influence others

  Punctual and outstanding attendance

  Indoor and outdoor setting with minimal exposure to extreme weather conditions expected

  Major activities include walking, standing, speaking, listening, observing, kneeling, crouching

  Physical effort: Walking and standing for long periods of time, may be required to maneuver up to 50 lbs.

  Must be able to submit to drug screening to the extent permissible by law

  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

  DRESS CODE:

  Business attireBENEFITS:

  Medical, dental, vision, basic life, AD&D, and disability insurance

  Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

  Eight paid holidays annually, five sick days, and four personal day

  Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

  Pay Rate: $89,981.00 / year

  PPO #14417

  Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

  If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

  Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

  If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

  Job ID: 2024-1153678

  Location: United States-California-Santa Clara

  Job Category: Account Manager, Management

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Business Intelligence Engineer
Become a part of our caring community and help us put health first The Business Intelligence Engineer solves complex business problems and issues using data from internal and external sources to provi
Payments Product Manager
Reference #: 773430Job Overview: Dollar Bank's Marketing department is hiring for a Payments Product Manager.  You will be responsible for managing all payment product initiatives to achieve marketing
Part Time Sales Associate
Company Description As the global leader in health and wellness innovation since 1935, GNC motivates people to reach their goals with the most trusted and exciting selection of products in the industr
Laundry Attendant
Additional Information Part Time, Day Shift, Weekly Pay, Travel Discounts Job Number 24077283 Job Category Housekeeping Laundry Location SpringHill Suites St. Louis Airport/Earth City, 3099 Rider Trai
Regional Manager
Regional Manager Date Posted: 05/01/2024 Apply Employee Type:Full Time Location:Newark, NJ Pay Rate:$60000 - $70000 / year Date Posted: 05/01/2024 Job ID: 141451 Job Description Earn: $60,000 - $70000
Associate Director, Business Transformation Delivery
Business Title: Associate Director, Business Transformation Delivery Requisition Number: 112164 - 2 Function: Business Support Services Area of Interest: State: AL City: Birmingham Description: Known
Sales Development Representative
When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, all
Front Office Associate
Job Number 24076951 Job Category Rooms Guest Services Operations Location Courtyard Mahabaleshwar, 19/B Metgutad Panchgani-Mahabaleshwar Road, Mahabaleshwar, Maharashtra, India Schedule Full-Time Loca
warehouse lead
warehouse lead. miami , florida posted today job details summary $18 - $20 per hour temporary high school category sales and related occupations referenceAB_4525937 job details We are seeking a dynami
RC RAK, Al Wadi Spa Receptionist
Job Number 24077105 Job Category Spa Location The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates Schedule Full-Time Lo
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved