Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

　　Lobby Ambassador Program Management

　　Collaborate with management team to grow the Lobby Ambassador program

　　Update processes to reflect current and future business needs

　　Oversee Lobby Ambassadors in the US offices

　　Santa Clara, CA

　　San Francisco, CA

　　San Diego, CA

　　Kirkland, WA

　　Orlando, FL

　　Vienna, VA

　　Waltham, MA

　　Oversee the Lobby Ambassador team; interviewing, selection, placement as well as conduct performance appraisals and provide professional development guidance to team members

　　Development of operating procedures, post orders; provide expert guidance to account management on methodologies to improve service to our customer in accordance with statement of work

　　Develop and implement training programs; create quality assurance program for lobby/concierge function and implement process improvements to resolve deficiencies

　　RELATIONSHIP MANAGEMENT:

　　Lead the Allied Universal Lobby Ambassador team

　　Build relationships with all workplace services business partners involved with Lobby Ambassador program execution and deliverables

　　Be responsive with business partner needs with a sense of urgency

　　PEOPLE MANAGEMENT:

　　Responsible for training operational staff and having a full understanding of the Lobby Ambassador functions covered at all sites

　　To lead and motivate direct reports

　　Develop/coach Lobby Ambassadors to maintainhigh levels of service

　　Support Company vision, culture and core values through leadership, mentoring and by providing, at all times, a role model for all Lobby Ambassador members

　　HEALTH AND SAFETY:

　　Maintain a healthy and safe place of work, ensuring all posts are always in a clean and tidy condition

　　Ensure appropriate processes are in place so that missing, damaged or unserviceable equipment are reported

　　Cooperate with the client so that the company can carry out its statutory duty under Health and Safety at work etc. Act 1974, and all relevant statutory provisions

　　Not intentionally or recklessly interfere with or misuse any property, equipment IT hardware or systems in the interests of health, safety and welfare

　　Involved in the SERT (Site Emergency Response Team) to assist with site emergencies as needed

　　OTHER DUTIES:

　　Required to Provide break relief as needed for Santa Clara Lobby Ambassadors

　　Be aware of policy and procedures owned and changed from time to time by ServiceNow

　　To positively participate in the Staff Welfare and Development

　　Carry out all other duties as required

　　Undertake training courses as identified by the business for personal development and professional growth and for the betterment of service provision to the customer

　　Providing and supporting day to day business functions in relation to the Lobby Ambassador program

　　Maintaining badging standards and training personnel involved in global badging operations

　　Resolving badge user interactions in relation to issues involving access controls (user issues, badge issues, system hardware/software issues) or escalating to the appropriate resolver groups as required

　　Ensuring that all audit related communications and documentation are professional, confidential, clear, accurate, and complete

　　Effectively utilize the Visitor Management System (VMS) to ensure a smooth check-in process

　　Provides excellent customer service, actively engage with each individual

　　Scheduling and payroll duties for the Lobby Ambassador team

　　May be required to hold post for a Lobby Ambassador

　　SKILL REQUIREMENTS:

　　Must possess critical thinking and problems solving skills

　　Must be a proactive hands-on, very customer-focused and results oriented person who is comfortable taking a problem and solving it

　　Must be able to work effectively with little supervision and with a strong sense of discretion in responding to high priority, urgent task

　　Must possess excellent verbal and written communications skills

　　Must be able to handle emergency situations

　　Must possess a professional demeanor and have excellent customer service skills

　　Must be able to multi-task in a dynamic fast-paced environment

　　Must be able to work independently while also being a team player

　　High School Diploma

　　1 year of experience in a corporate office setting

　　Minimum 5 years customer service-related experience

　　Minimum 3 years security related experience

　　Minimum 3 years in a leadership role

　　Strong written and verbal communication skills to effectively communicate in a technically oriented environment with all levels of individuals in the organization

　　Proficient in Microsoft Office Suite (Word, Outlook, Excel) to produce effective reports

　　Ability to demonstratea high level of customer service

　　Ability to identify, educate, manage, and report security risks impacting service delivery

　　Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments

　　Ability to consistently demonstrate professional behavior that is responsive to the needs of the client

　　Ability to motivate, inspire, and influence others

　　Punctual and outstanding attendance

　　Indoor and outdoor setting with minimal exposure to extreme weather conditions expected

　　Major activities include walking, standing, speaking, listening, observing, kneeling, crouching

　　Physical effort: Walking and standing for long periods of time, may be required to maneuver up to 50 lbs.

　　Must be able to submit to drug screening to the extent permissible by law

　　Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

　　DRESS CODE:

　　Business attireBENEFITS:

　　Medical, dental, vision, basic life, AD&D, and disability insurance

　　Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements

　　Eight paid holidays annually, five sick days, and four personal day

　　Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

　　Pay Rate: $89,981.00 / year

　　PPO #14417

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

　　If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices .

　　Job ID: 2024-1153678

　　Location: United States-California-Santa Clara

　　Job Category: Account Manager, Management