What You Will DoInventory Management:

　　Maintain accurate records of all IT assets, including hardware and software inventory.Monitor stock levels and coordinate with procurement for timely replenishment.Conduct regular audits to ensure compliance with inventory policies. Help DeskEquipment Logistics:

　　Manage the shipping and receiving process for work-from-home (WFH) resources.Coordinate equipment deployments and returns efficiently.Collaborate with the help desk ticketing system for tracking and documenting all transactions.Support:

　　Act as the first point of contact for IT-related issues related to Windows 10/11, Office 365, and Active Directory via phone, email, or in-person.Provide timely and effective resolution or escalate incidents and requests to senior technical teams.Log all support requests into the help desk ticketing system and ensure accurate documentation.User Assistance:

　　Assist users with basic IT inquiries, including password resets, account setups, and software installations for Windows 10/11, Office 365, and Active Directory.Guide users through troubleshooting steps and provide clear instructions.Hardware and Software Troubleshooting:

　　Diagnose and resolve hardware and software issues related to Windows 10/11, Office 365, and Active Directory for end-users.Collaborate with the team to escalate complex problems and follow up on resolution.Remote Support:

　　Provide remote assistance to WFH resources for Windows 10/11, Office 365, and Active Directory, ensuring seamless connectivity and troubleshooting issues.Utilize remote desktop tools to diagnose and resolve problems.Collaboration with Senior Resource:

　　Work closely with the local senior resource to seek guidance on complex issues related to Windows 10/11, Office 365, and Active Directory.Participate in knowledge-sharing sessions to enhance skills and capabilities.Escalate incidents and requests to senior technical teams.User Account Management:

　　Manage user accounts, groups, and permissions in various systems.Assist in onboarding and offboarding accounts.Mobile Device Support:

　　Configure and troubleshoot mobile devices, including iPhone, Android, iPad, and MiFi.Physical Requirements:

　　Capable of lifting and moving moderately heavy computer equipment.Adhere to safety guidelines when handling and transporting IT assets.Operational Compliance:

　　Adhere to operational KPIs (Key Performance Indicators) and SLAs (Service Level Agreements).Global Collaboration:

　　Collaborate with a global IT workforce on various projects and initiatives related to Windows 10/11, Office 365, and Active Directory.Stay updated on emerging technologies and contribute to the implementation of new solutions.Facilities Support:

　　Assist with local facilities tasks as required.Coordinate with building management for any IT-related facility needs.Skills and Experience You Will NeedRequired

　　0-3 years of ex