At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

　　Role Overview:

　　As a Junior Technical Support Engineer you will play a crucial role in providing exceptional customer service to banks and trading firms using our advanced trading software. Your responsibilities will include collaborating with colleagues and clients to solve complex problems, assisting with system setup and configuration, and identifying tailored solutions to meet our clients' trading requirements.

　　You will also be responsible for troubleshooting potential issues that customers may encounter while operating our sophisticated trading system. In this role, you will act as a liaison between customers, developers, and product managers, ensuring effective communication and problem resolution.

　　This position offers a unique opportunity to gain exposure to fast-paced, high-tech trading environments, working with various product types and exchanges.

　　We are seeking candidates with a strong interest in financial markets, coupled with solid IT skills. As a Technical Support Engineer, you will provide support via email, phone, and on the trading floor, assisting with technical troubleshooting, network analysis, and collaborating directly with end users to address functional requirements such as risk and pricing.

　　Responsibilities:Provide technical product support for complex problems on company productsInteract with customers and internal stakeholders to isolate and fix product issuesProvide design, reliability, and other technical feedback to R&DProvide updates to technical product documentation as issues are identified and fixedCreate tests and diagnostic tools to identify and fix recurring issues as well as potential difficultiesBuild, implement and tune monitoring systems to provide advance notification of potential client impactInvestigate and troubleshoot incidents keeping the client updated throughoutQualifications:Graduate in Computer Science, Engineering, or equivalent coursesKnowledge of modern programming (JAVA) or scripting language. While this is not a developer role, the ability to understand code and write simple scripts will be an advantagePrevious experience in an application support role is a plusExperience working at the Linux command line is a plusExcellent analytical and problem-solving skillsFluent in English both oral and written communicationAbility to quickly understand and communicate client needs to effectively prioritize and escalate customer issuesBroadridge associates helped us envision our Connected Workplace, a work model that allows associates around the globe to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

　　We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.