Our Purpose

　　We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

　　Title and Summary

　　Vice President, Customer Solutions Center

　　Customer Solutions Center is a structure which enables Mastercard to develop better solutions & bundles for prioritized customer segments in markets. It is basically the housing for all Mastercard capabilities, and it aims to drive Mastercard growth, influence and revenue by creating and selling compelling data-driven, scalable needs-based solutions to new and existing customers by tapping Mastercard's extensive toolbox of product and service offerings.

　　The Customer Solutions Lead is both a strategic and execution driven role that understands market, segments and customer needs, translates market strategy to solutions for frontline, coordinates efficient resourcing against priorities, and enables knowledge sharing. The role will be responsible for a broad range of functions and capabilities including Solutions Architects, Technical Architects, Digital & Consumer Solutions, Commercial Solutions, and Cyber and Intelligence.

　　Customer Solutions Lead will report to the Cluster Lead.

　　Key Responsibilities

　　• Understands overall market strategy, industry trends, and customer needs for all segments in a given geography

　　• Works with market president to prioritize opportunities

　　• Responsible for compiling of solutions to deliver meaningful value for MA customer base

　　• Empowers AMs and BDs to farm and hunt. Supports account planning, opportunity identification, and solutioning for frontline sales

　　• Meets customers to support important pitches and understand their needs

　　• Manages the capacity and focus of the solution architects (SA) and product specialists within the customer solutions center to ensure that each prioritized opportunity gets the right level of support it requires

　　• Builds agile 'squads' for high or moderately complex opportunities/RFPs requiring multiple MA capabilities by staffing with the right resources

　　• Identifies the right solutions architects, product specialists and technical architects

　　• Request resources from other customer solutions centers in case of missing expertise for a specific opportunity

　　• Invites all enabling functions for support in solutioning in collaboration with AM / BD e.g. legal, finance etc.

　　• Drives the approach for enterprise level pricing and supports the SAs in developing the commercial propositions for complex solutions

　　• Tracks performance of agile 'squads' as well as resources in the Customer Solutions Center. Takes necessary actions to improve performance

　　• Provides market intelligence and requirements to regional Product Management and Product Development teams along with their associated product specialists

　　• Drives Mastercard strategic solutions / products in a holistic way to advance local payment ecosystem to ensure the current Mastercard strategic focus is executed at the market level

　　• Understands new products & capabilities working together with product specialists to ensure that information is shared and utilized across all customer solutions center resources

　　• Helps market development / segment heads with market intelligence and insights on demand for specific solutions across their segments

　　• Supports the integration of acquired capabilities into the customer solutions center and supports the responsible parties with rollout planning of the acquired capabilities into the given geography

　　• Shares best practices with other CSCs within and across the region to drive better customer experience and more relevant solutions

　　• Identifies gaps and requires additional investment in the customer solutions center based on evolving market needs - in collaboration with the relevant market heads

　　Required Skills

　　• Strong understanding of industry trends and market intelligence

　　• Good understanding of regionally relevant Mastercard products, services, and solutions

　　• Ability to link market developments to implications on MA products and services

　　• Solid Leadership and cross functional team management experience

　　• A proven ability to influence and motivate others to achieve objectives

　　• High energy, strong people leadership, experience in leading diverse teams

　　• Strong analytical and financial understanding

　　• Good understanding of product technology and APIs

　　• Strong interpersonal skills - the ability to build rapport and credibility quickly across functions

　　• Strong negotiation skills with a proven track record in delivering commercial performance

　　• Exceptional stakeholder management skills

　　KPIs

　　• % growth rate of geography revenues

　　• Increase in share of services revenues

　　• Deal win ratio for supported opportunities

　　• Product cross sell ratio

　　• Utilization rate for solution architects

　　• Voice of customer survey results

　　• Market specific objectives

　　Corporate Security Responsibility

　　All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

　　Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.