Description

　　We are currently looking for a Content Developer with full proficiency/native level in Italian and Spanish language to join the European Customer Service Support team on a fixed term contract.-

　　You will act as the ‘voice of Amazon’ for our customers through the writing, publishing and maintaining of customer-facing and internal documentation. You will be responsible for all customer-facing and internal documentation, including but not limited to online Help pages and Knowledge Centre documentation. Content is dependent on business and product team initiatives, as well as the development and clarification of customer service policies and procedures.

　　Key job responsibilities

　　Write and publish content for our internal and external customers

　　Create content to address urgent or rapidly developing situations that impact customers

　　Make recommendations to inform content strategy

　　Manage several complex projects simultaneously, with a sense of urgency

　　Collaborate with multiple teams to gain alignment on content strategy and execution planning

　　Collect data and insights to inform strategic decisions

　　Identify opportunities to improve content development processes

　　Work an on-call schedule to provide content support for escalations or urgent situations

　　We are open to hiring candidates to work out of one of the following locations:

　　Edinburgh, SCB, GBR

　　Basic Qualifications

　　Full proficiency in Italian and Spanish (native level in one of them).

　　Fluent/Excellent English speaker.

　　Demonstrated content management experience within the tech writing, web, localization or content industry.

　　Experience working in environments that require constant change with flexibility and business acumen.

　　Experience working with global stakeholders on complex changes.

　　Excellent planning, communication and time management skills.

　　Preferred Qualifications

　　Localization experience with a proven track record for delivering projects within scope, time and quality.

　　Understanding of outsource vendor processes and interactions.

　　Intermediate HTML and/or XML skills.

　　Experience with DITA.

　　Experience with Trados or other CAT tools.

　　Previous experience with web publishing tools and the ability to learn our in-house tools quickly.

　　Previous experience in a Contact Centre environment with a healthy balance between customer obsession and the need to adhere to company policies.

　　Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

　　Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).