government account manager.

　　irving , texas

　　posted january 16, 2024

　　job details

　　summary

　　$45 - $49.64 per hour

　　temporary

　　bachelor degree

　　category business and financial operations occupations

　　referenceAB_4446349

　　job details

　　The primary responsibilities of the Government Account Manager is to provide superior customer relations with national account customers. Maintain day to day customer contact with customer corporate appointed contact. Overall customer service in responding and meeting customer issues, resolving complaints, maintaining system files, relationship building. Has thorough working knowledge of internal systems, analysis, research and contract compliance. Ability to extract and manipulate data from multiple system platforms, excellent analytical background including proven examples of process improvements. Experience using Smartsheet is a MUST. Primarily Remote and MUST be located in the DFW area. Qualifications:

　　Microsoft Excel and Access required

　　Smartsheet Expertise Required

　　Leadership Abilities

　　Customer Astuteness

　　Conceptual Thinking

　　Interpersonal Communication

　　Diversity Management

　　Initiative

　　Business Acumen

　　Performance Management

　　Process Improvement

　　Project Management

　　Training and Development

　　salary: $45 - $49.64 per hour

　　shift: First

　　work hours: 8:30 AM - 5 PM

　　education: Bachelors

　　Responsibilities

　　Champions new initiatives and acts as a catalyst for change.

　　Ensures that departmental objectives are consistent with the company's overall objectives and ensures all objectives are clearly linked to employee performance plans.

　　Understands external and internal customer needs and how business processes effect customers.

　　Ensures business measures are in place that will reflect customer's viewpoints and deliver the highest level of quality and responsiveness.

　　Understands the business processes to enable management of bottom line results.

　　Development and implementation of process improvements that achieves business goals and meets employee and customer satisfaction.

　　Develops business cases to support new investments, sets aggressive goals and develops plans to achieve goals and takes full ownership of those goals.

　　First contact with customer (including but not limited to DC's, AR and Customer Support) on issues or problems. Must leave the customer satisfied that the problem/issue is being addressed. How the customer is handled may indicate the customer's perception of the company.

　　Independently build and nurture customer relationships.

　　Contributes to development of new agreement implementation plans.

　　Identifies and develops processes that integrates solutions that removes business inefficiencies and increases bottom lines.

　　Responsible for establishing measurements and enforcing processes for quality assurance

　　Skills

　　Professional

　　Account Management

　　Customer Relationship Management

　　Project Management

　　Verbal Communication

　　Written Communication

　　Advanced Excel

　　Microsoft Office

　　Smartsheet

　　Microsoft Access

　　Qualifications

　　Years of experience: 5 years

　　Experience level: Experienced

　　Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

　　Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

　　At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

　　Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

　　Applications accepted on ongoing basis until filled.

　　get in touch

　　we are here to help you with your questions.

　　PG

　　pavankumar gattupalli

　　+1 646 710 3262 (tel:+1 646 710 3262)

　　[email protected]