Description:

　　Break / Fix IT Support Center Technician

　　Job Description:

　　Our customer is looking for 2 IT Support Center Technicians who will work in an IT Service Center (tech bar) and Field support environment to troubleshoot hardware (laptops, PCs, peripherals) and software (Windows/Office) Successful candidates will be expected to follow established documented processes, perform software and hardware break/fix. Candidate will help customers via phone, in person and remotely. Position potentially requires a lot of walking.

　　Role Responsibilities:

　　o The primary role for this position will be to perform onsite troubleshooting, repairs and upgrades for client hardware and software resolution.

　　o Performs hands-on and in-depth troubleshooting and associated repairs of failed client hardware and software.

　　o Performs thorough documentation of all service activities.

　　o Perform analysis and restore or repair customer asset usability in a fast paced environment, using multi-tasking abilities.

　　Qualifications:

　　• A+ Certification required, Net+ Certification recommended

　　• Experience troubleshooting basic networking issues

　　• Have excellent written and verbal communication skills

　　• Demonstrate good customer service skills

　　• Ability to work independently and manage time to complete tasks

　　• Possess a valid driver’s license with reliable transportation

　　• Advanced hands-on experience troubleshooting & repairing client hardware.

　　• Possess strong communication skills; both verbal and written.

　　• 3+ years of relevant experience or equivalent combination of education and work experience.

　　• Be able to lift 50 lbs.

　　• Pass security and drug testing

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.