City

　　Las Vegas

　　State

　　NV

　　Shift

　　Day

　　Type of Shift

　　Full Time

　　Department

　　Information Technology

　　IT Sr Applications Analyst Golden Entertainment Corporate (Las Vegas, NV)

　　Description:

　　Summary:

　　Provide support for assigned systems. Coordinate and deliver system implementation, upgrades, and enhancements to existing or new systems. Assist I.T. Management with project management for assigned projects. Maintain and support systems and documentation for systems. Provides guidance and mentorship to fellow I.T. Applications Analyst Team Members. Perform all functions in accordance with I.T. processes and procedures and department objectives.

　　Essential Functions and Responsibilities

　　Support responsibility for the assigned company’s Front of House based applications

　　For assigned applications, serve as initial point of contact for problems: analyze problems, diagnose and find root cause and either solve the problem or works with vendors and others capable of resolving the issue

　　Take ownership of support calls for assigned applications through to resolution

　　Assist with upgrades, enhancements and implementation of current and new Front of House applications

　　Assist with end-user training on assigned applications, as requested

　　Acquire thorough understanding of operational purpose and need for assigned systems to assist end users in software best practices and ensure applications are operated as designed

　　Ensure proper preventative maintenance and all necessary monitoring is performed and audited on assigned applications

　　Company point of contact for vendors of assigned applications

　　Maintain documentation for assigned applications

　　Make recommendations on upgrades and/or hardware replacement for assigned applications

　　Assists team on other projects as needed

　　Mentors and assists all Applications Analysts as requested serving as an escalation point for Applications Analysts

　　Coordinates and schedules at training sessions each year to help build team skill sets

　　Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position

　　Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards

　　Perform other duties as assigned

　　Requirements:

　　Qualifications

　　Minimum 4 years experience performing same or similar job duties within the I.T. function working with Front of House applications

　　Must have working knowledge of three of the below Front of House applications:

　　Konami Synkros (Slot Gaming)

　　InfoGenesis (Point of Sale)

　　LMS (Hotel)

　　Everi Compliance (Gaming/Title31)

　　MGT Loyalty (Customer Loyalty)

　　IBM TM1/Cognos

　　Strong support skills utilized to resolve issues including, but are not limited to, computer programming and system administration

　　Ability to effectively communicate technical information to non-technical users

　　Previous experience leading in both small groups and one-on-one situations

　　Previous experience managing and prioritizing multiple projects

　　Previous experience providing outstanding guest service to both users and co-workers

　　Ability to thrive in a fast paced, rapidly changing environment

　　Reliable transportation required

　　Must have reliable communication device (i.e. cell phone, pager) readily available when not at work in case company needs to reach out during non-scheduled work hours

　　Proven experience providing high level of guest service

　　At least 21 years of age

　　Associate’s or Bachelor’s degree in Information Technology field or equivalent preferred

　　Ability to communicate effectively in English, both written and verbal

　　Obtain and maintain all work cards as required by the company

　　Verify right to work in the United States

　　Work Cards

　　GamingPhysical Requirements

　　Consistently sit/work at a desk for prolonged periods of time

　　Occasionally push and/or pull up to 20 lbs.

　　Occasionally lift and/or carry up to 20 lbs. at floor, knee, and waist levels

　　Occasional standing or walking

　　Constant use of hearing and vision, sitting, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity

　　Work Environment Potential Conditions

　　Indoor

　　Smoky and noisy

　　Disclaimer

　　The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

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