What you’ll be able to do:

　　Support a operation in multiple locations in multiple US cities and Latam

　　Provide technical support (I.T. Applications, Infrastructure, operating systems, end-user-productivity tools) to business customers throughout the facilities.

　　Interface with Business IT and business owners to prioritize improvement efforts.

　　Support Business Managed Systems / DevOps in resolving incidents; Support escalations, provide hands and feet to support teams and other global teams (e. g. DBA, Server Operations, Ops Control, Network Operations) if necessary

　　Focus on the integration / long term maintenance of applications.

　　Assist team lead with managing assignments and workload.

　　Develop, maintain, and share, accurate support documentation

　　At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow’s transportation.

　　This position provides an excellent opportunity to apply IT Skills to support all the Skill teams within Ford (Ford Credit, Ford Pro, Ford Blue, Ford Model-E and their divisions).

　　Maintain Services running

　　Revise KPI with Vendors

　　Manage Vendors and procure ongoing services

　　Support Projects deliverables

　　The minimum requirements we seek :

　　Bachelor's degree

　　A strong desire to learn Enterprise Technology operations and business practices is desired.

　　Broad business perspective is helpful. Understanding of computer-based tools, computing infrastructure and interest in processes that support Product Design & engineering is core.

　　A willingness to work in a high-pressure environment and flexible working shift is a foundation in this space

　　Experience with Office automation, Windows, PC’s & Printers

　　Strong written and verbal communication skills, English.

　　Knowledge on using Rally or Jira tools for Project Tracking is preferred.

　　Familiar with cause-effect diagnostics methodologies like FMEA, Ishikawa, etc (6-Sixma in gral)

　　Ability to multi-task; managing multiple tasks

　　Work efficiently and effectively with diverse, cross functional teams under stressful circumstances

　　Experience identifying, investigating & solving problems without supervision

　　Experience with Server administration; Windows or Linux

　　Familiar with Cisco routers and switches to include basic troubleshooting and cable installation

　　Ability to communicate effectively with business users and IT professionals including globally distributed teams.

　　The ability to adjust communications appropriately for the audience, work with all levels of management and diverse work groups

　　Motivated and self-starter

　　Ability to communicate effectively with business users and IT professionals including globally distributed teams; the ability to adjust communications appropriately for the audience; work with all levels of management and diverse work groups

　　Experience with Windows 10, MacOs, Ubuntu (is a plus)

　　2-4 years of experience working with customers is preferred.

　　Desired & Plus:

　　Able to create PowerApps - Power Automate - Sharepoint Sites for process automations

　　Qlik Sense and Alteryx proficiency is a plus. Any related BI Tool knowledge required if not Qlik Sense

　　Knowledge of Windows server and Windows Active Directory (Basic-Entry Level)

　　Requisition ID : 23683