Integrated Student Services Counselor

　　Integrated Student Services Counselor

　　STATUS: Full-time, Exempt

　　DEPARTMENT: Casa Latina

　　LOCATION: Various

　　REPORTS TO: Casa Latina Executive Director

　　Pay: $44,000

　　SUMMARY:

　　This position will work with other Casa Latina staff to facilitate student access to university services from the moment of application for admission to graduation. Collaborating with the Casa Latina Director for Marketing and Recruitment will follow up on new student admission applications to complete the admissions process and convert to initial admission or readmission. The Integrated Student Services Counselor will assist in the enrollment of new students, including support in assessment, financial counseling, and course selection. The Student Services Counselor must successfully transition new students into developing working relationships with Advisors. After initial enrollment, will support Advisors in the development and follow-up of student success plans, maintaining communication with Casa Latina students on their progress. Contacts with students will be in the language (English/Spanish) of their preference, taking into consideration cultural and national origin diversity. The Student Services Counselor will perform these responsibilities in close collaboration with and support to the Executive Director of Casa Latina. These responsibilities are performed in an ethical manner consistent with the University's mission, vision, and values which include diversity, equity, and inclusion.

　　RESPONSIBILITIES:

　　• Meet/Contact applicants through various means including inbound and outbound phone calls, scheduled and unscheduled appointments, web inquiries, and internal and external events.• Build mentoring relationships with students to enhance student enrollment, engagement, success, and retention.• Provides thorough follow-up with Casa Latina applicants through the admissions cycle, following up from inquiry to initial registration or readmission.• Work with students to successfully complete the application process, including the receipt of all required documentation for admission.• Remain the point of contact for all new students from inquiry to the start of classes, facilitating the transition to the advisor.• Perform unofficial transcript evaluations.• Schedule entrance assessment and interpret and discuss test results with the student as needed, after their application is secure.• Assist students in their initial enrollment in consultation with the Advisor.• Provide students with information about available student services and facilitate access to them as liaison as needed• Schedule and deliver group admission and orientation presentations.• Assist advisors in contacting students currently attending but not enrolled for the next session and follow up with stop-out students.• Assist and advise students, parents/families, and enrollment staff with questions concerning the financial aid application or process.• Assist and advise students, parents/families, and enrollment staff with questions regarding student account charges, billing, payment options, and excess financial aid refunds.• Determine aid application completeness and request additional documentation as required while accounting for variances in the requests vs the requirements.• Ensure the accuracy of financial aid paperwork submitted by students; verify students for eligibility federal, state, and institutional aid; package aid and recalculate financial aid when student situations change.• Communicate knowledge of federal, state, and institutional programs.• Communicate financial aid procedures; communicate and monitor Standards of Academic Progress.• Discuss with families and current/prospective students various options to meet educational expens