Job Description

　　Job Title: Inside Sales Specialist

　　Job Location: Mumbai

　　Reporting to: Head Service, Molecular

　　About Company:

　　Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD

　　About Team: IES Molecular Service Sales

　　Role & Responsibilities

　　To work closely with the Head Service Molecular, service coordinator and other channels like Service, sales, and marketing.Responsibilities:

　　Coordinates the Service Contract business through renewals quotation (90 days before expiry) and achieve 100% renewals.

　　Responsible for warranty conversion (Service contract after expiry of warranty) in time.

　　Maintain Contract Forecasting file on a daily base and provide summary report on weekly basis.

　　Provide necessary price, Scope of Work, and customer information to service Operation team for quotation generation.

　　Coordinate with Field Service team and Marketing for upgrades, qualification activities and other service enquiries.

　　Work well with customers to understand their requirements and provide appropriate solutions after discussing with Service head.

　　Ensure contracts are invoiced timely and follow up unpaid invoices.

　　Ensure Contract Customer Data in SAP and other references or systems is always up to date and accurate.

　　Run monthly renewal lists and distribute to RM’s to ensure renewal and conversion process is started timely.

　　Ensure compliance of corporate policies, procedures & standards

　　Candidate Requirement:

　　Education & Experience levels:

　　Graduate or Postgraduate with 3+ years of meaningful experience

　　Nature of experience: Inside Sales/Remote Sales, Service sales support function, Backend operations with customer interaction.

　　Knowledge Required:

　　Knowledge of MS Excel is must and SAP or other CRM are added advantage.

　　Prior experience in Healthcare, Pharma or similar Industry / domain is an added advantage.

　　Skills:

　　Customer centric, highly motivated, Analytical skills and ability to work independently with minimum supervision.

　　Good Communication is a must !

　　Should have commercial skill !

　　Multitasking, Prioritize work as per business demand !

　　At Thermo Fisher Scientific, each one of our 100,000+ outstanding minds has a unique story to tell. Apply today http://jobs.thermofisher.com.

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other legally protected status .

　　Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.