Description POSITION SUMMARY This position will work within a strategic business unit which support and manage a number of the company's high profile accounts which utilize our distribution strengths to meet their production needs. The role will work to satisfy customers' needs, respond to their queries in a timely manner and aspire to deliver a positive customer experience. Additionally, supports the development of long-term relationships with our customers through positive interaction within the business unit. ESSENTIAL DUTIES AND RESPONSIBILITIES Performs internal sales and external customer communication Review of customer account health and profitability Wurth Business Review interaction Interdepartmental communication Collaborate within business unit team to identify, research, and resolve customer issues Quoting Receipt and processing of all inbound customer RFQ opportunities Opportunity information gathering Standard part identification Assigning margin for opportunity profitability Follow-up on customer inquiries, open quotes, and unresolved requests to insure resolution Manage customer feedback Appropriate department routing Customer Inventory Management Reporting action and maintenance Open order report Inventory Days on Hand Stock Status Expediting with Purchasing Planners Communicate customer forecast changes Continuously identify opportunities to improve our customer programs Management of customer complaints, returns, invoicing issues Ensure complete customer satisfaction by providing prompt, courteous service Represent the company professionally at all times in a customer relations capacity Performs other duties, as assigned QUALIFICATIONS, SKILLS & ABILITIES Bachelor's Degree Preferred. High school diploma/GED Minimum 2 - 4 years customer service or related experience is required Beginner to intermediate experience in Microsoft Outlook, Word and PowerPoint Beginner to intermediate Excel skills SAP skills are advantageous Ability to read customer purchase orders Ability to work cross functionally to achieve required goals Ability to maintain and update information daily Ability to communicate professionally through written, oral, or other forms of communication. Ability to identify problems and communicate the situation in order to drive to a solution Ability to interpret a variety of instructions furnished through written, oral, excel, or other forms required. Good judgement and decision making skills Must occasionally lift, carry or move up to 25 lbs. The Wurth Industry North America group of companies are Equal Opportunity Employers and do not discriminate on the basis of an individual s sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, genetic trait or predisposition, carrier status, citizenship, veteran or military status, and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics. Wurth will consider qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws