Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time, Monday - Friday. Employees are required to have flexibility to work a shift between our normal business hours of 8:00am – 5:00pm PST with weekend rotation. It may be necessary, given the business need, to work occasional overtime.

We offer 5 - 8 weeks of paid training. The hours of the training will be 8:00am – 5:00pm PST, Monday – Friday. Training will be conducted virtually from your home.

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

Provide exceptional service to our patients

Arrange post discharge appointment within 7day protocol

Responsible in creating authorization within 7day protocol ensure proper patient detail is entered

Be able to work in a fast past environment with multiple duties on multiple software

Be able to identify work priority while staying organized for prompts response in timely matter

Consistently exhibits behaviors and communication skills that demonstrate Optum commitment to superior patient service, including quality, care and concern with and every internal and external patient

Performs high level critical thinking for redirecting phone calls, authorizations and other issues that might arise

Following departmental process and procedures

Identify opportunities for process improvement

Self-sufficient virtual environment

Meets and exceeds productivity targets

Uses, protect, and discloses Optum patient protected health information only in accordance with HIPPA standards

Team player

Perform other duties assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED OR equivalent work experience

Must be 18 years of age OR older

1+ years of experience working in a customer service - based role in healthcare setting (healthcare facility, doctor’s office, Medical insurance company)

Ability to demonstrate proficiency using Microsoft Excel and other systems, including navigating multiple chat channels within Microsoft Teams

Ability to work full-time, Monday - Friday between 8:00am - 5:00pm PST with weekend rotation including the flexibility to work occasional overtime given the business need

Preferred Qualifications:

1+ years of call center experience

Semi Knowledgeable in ICD-10 code

Semi Knowledgeable in CPT code

Telecommuting Requirements:

Ability to keep all company sensitive documents secure (if applicable)

Required to have a dedicated work area established that is separated from other living areas and provides information privacy.

Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C., Maryland Residents Only: The hourly range for this role is $16.00 to $28.27 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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