Spectrum’s Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

　　BE PART OF THE CONNECTION

　　As anAssociate Help Desk Support Specialiston the THIS team, you will provide live phone support to the employees of Charter Communications, employing a high degree of customer service, technical expertise and timeliness. Provide basic level remote IT assistance for problem resolution and escalate complex problems to higher tier personnel. With moderate supervision, take ownership of an issue and follow through on a resolution with end users and other pertinent IT staff. Track support calls in the Help Desk ticketing system. Adhere to established standards and procedures in resolving problems.

　　WHAT OUR ASSOCIATE HELP DESK SUPPORT SPECIALISTS ENJOY MOST

　　Investigate system issues and provide solutions using specific product knowledge, system tools and established methods and procedures.

　　Plan, test and implement new or revised desktop solutions.

　　Work with the team to resolve high level hardware and software issues.

　　WHAT YOU’LL BRING TO SPECTRUM

　　Required Qualifications

　　Experience:

　　IT Help Desk experience required – 1+ year

　　Experience troubleshooting Windows 7 & 10 operating systems – 1+ year

　　MS Office Applications and hardware platforms – 1+ year

　　Education:Associate's degree (A. A.) or equivalent from two-year College or technical school or equivalent combination of education and experience

　　Technical Skills:

　　Demonstrated in-depth background in Support Desk services

　　Demonstrated in-depth background in customer support and logical troubleshooting

　　Proficient in MS Office suite

　　Skills:

　　Effective problem solving skills

　　Demonstrated effective interpersonal and communication skills

　　Effective team working skills in a fast paced setting

　　Abilities:

　　Ability to read, write and speak the English language

　　Ability to handle multiple tasks simultaneously, prioritize and complete specified tasks on time

　　Ability to effectively communicate status orally and in written form

　　Ability to develop proficiency in Remedy application use and reporting

　　Travel Ability:Office environment

　　Schedule:Must be able to work flexible schedule from 05:00 am to 11:59 pm any day of the week in 8-to-10-hour shifts

　　Preferred Qualifications

　　IT Industry certifications (MCSA, A+, Network+, etc.)

　　Preferred Education: Bachelor’s degree (B.A.) from four year college or university

　　SPECTRUM CONNECTS YOU TO MORE

　　Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.

　　Dynamic Growth:The growth of our industry and evolving technology will power your career as you move up or around the company.

　　Supportive Teams:Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.

　　Total Rewards:See all the ways we invest in you—at work and in life (https://jobs.spectrum.com/compensation-and-benefits)

　　Apply now, connect a friend to this opportunity orsign up for job alerts (https://jobs.spectrum.com/) !

　　IPC185 2024-28126 2024

　　Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

　　Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)