Come Create at Ricoh

　　If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

　　Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information--how it is collected, stored, managed, and shared--to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

　　Invest in yourself

　　At Ricoh, you can:

　　Choose from a broad selection of medical, dental, life, and disability insurance options.

　　Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

　　Augment your education with team member tuition assistance programs.

　　Enjoy paid vacation time and paid holidays annually.

　　Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

　　POSITION PROFILE

　　The Field Specialist I, Customer Liaison position is assigned to key customer sites. In addition to delivering certain contracted services, this position is responsible for interfacing with the client to determine the best way to meet current and future needs and for building a positive relationship with the customer in order to grow the account. May have on-site/off-site or third-party job coordination and/or job consulting responsibility. Position is responsible for supporting the marketing efforts of Ricoh services to external customers and with day-to-day support on projects. Will maintain a high level of customer interaction with a focus on growing volume and new business for the site. In some cases, this position may also be responsible for technical support for equipment, production and job requirements. This is an exempt position that requires specific customer knowledge.

　　JOB DUTIES AND RESPONSIBILITIES

　　Enhances product knowledge through regularly scheduled training sessions.

　　Supports marketing campaigns and promotional offers to help optimize revenue

　　Interface with customers to manage higher-level work or job requirements requiring a specific production knowledge or skill.

　　May serve as on-site/off-site sales coordinator.

　　Serves customers by providing product and service information and resolving product and service problems.

　　Resolves product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.

　　Maintains financial accounts by processing customer adjustments.

　　Recommends potential products or services to management by collecting customer information and analyzing customer needs.

　　Prepares product or service reports by collecting and analyzing customer information.

　　Liaison between internal stakeholders, marketing team, and external stakeholders to gather information, communicate information, and ensure overall communication flow profiles within an account.

　　Performs other duties as assigned

　　QUALIFICATIONS (Education, Experience, and Certifications)

　　Typically Required:

　　BA/BS preferred or equivalent experience.

　　3-5 years related field experience.

　　Proficient in PowerPoint and able to create professional, executive presentations.

　　Experience with digital marketing and graphic design preferred.

　　Requires experience in operation of the most advanced machines, performing complex jobs.

　　Customer Service experience is required.

　　Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

　　Additional Pay Details:

　　Compensation range is: $60,000-$80,000

　　Click Here to view Ricoh USA Benefits (https://www.ricoh-usa.com/en/about-us/careers)