ESSENTIAL DUTIES AND RESPONSIBILITIES

　　RiseBoro’s Housing Navigator serves as an instrumental liaison between identified landlord partners, homelessness programs, and supportive social services. The Navigator will be responsible for developing relationships with the referring partners such as landlords, community-based organizations, or shelters, to maximize effectiveness. Additionally, they will advocate on behalf of every individual and/or household to ensure they have a holistic housing service plan that is supported throughout their housing crisis and have their short and long-term challenges addressed. Specific duties and responsibilities include:

　　Conduct outreach to families and individuals facing eviction and/or seeking permanent housing within NYC communities

　　Assess prospective clients and determine eligibility for the program

　　Educate clients on their rights and responsibilities as tenants

　　Liaise with referring staff to receive referrals of households; perform outreach to all households referred to the program on time

　　Screen, assess, and refer clients to supportive services and/or financial assistance programs that fit their specific needs with the goal of establishing housing stability and/or reducing or eradicating rental arrears

　　Employ a trauma-informed approach to ensure clients are referred to the appropriate service

　　Conduct follow-up assessments for referred services to aid in maintaining sustainability i.e. workforce development/employment services, financial coaching, RiseBoro Homebase services, community-based organizations, etc.

　　Develop, maintain, and strengthen the collaborative partnerships/relationships with community providers to ensure smooth referral hand-offs; including internal and external providers

　　Ensure adherence to program metrics by tracking data and outcomes; utilize designated designed program tools as appropriate

　　Troubleshoot solutions to client crises as they arise; assist clients in accessing services by providing advocacy and support

　　Provide housing technical assistance and training to landlord staff members as needed

　　Complete monthly and quarterly reports as needed

　　Represent RiseBoro in the community and at funder meetings as needed

　　Participate in management meetings as needed to address program challenges

　　Ensure all internal controls are functioning, adhered to, and up-to-date

　　Other related duties as assigned

　　COMPETENCIES

　　Demonstrated experience in homeless/housing services; proficient background knowledge of eviction prevention, NYC shelter system, public benefits/assistance, housing eviction proceedings, and other homeless services required

　　Experience working with clients, particularly those with multiple, overlapping challenges/ barriers to housing

　　Ability to manage a caseload of clients with diverse challenges

　　Excellent verbal and written communication skills; organized and detail-oriented

　　Strong interpersonal skills with the ability to develop interdisciplinary relationships

　　A self-starter with the ability to be creative and inspire others; a positive attitude

　　Ability to think critically and make informed decisions

　　Ability to use knowledge, skills, and resources to advocate on behalf of the client population and problem-solve and think through complex challenges

　　Ability to travel to various sites and community locations throughout NYC as needed

　　Ability to work independently with minimal supervision

　　Ability to manage time effectively and multiple tasks simultaneously to execute goals

　　Experience in case management or project management preferred

　　Bilingual English/Spanish speaker preferred

　　Proficiency with various computer programs including Microsoft Office programs; ability to utilize technology in daily work; experience with web-based applications

　　Commitment to RiseBoro’s mission, vision, and values

　　Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

　　Demonstrated commitment to work that supports communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

　　EDUCATION AND EXPERIENCE

　　Associate’s degree required

　　A minimum of one (1) year of experience in housing/homelessness/prevention social services required

　　EEO/Affirmative Action Policy Statement

　　It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.