Must be a Wisconsin resident per client requirements

　　Description:

　　The Help Desk Support technician will provide level 1 technical support for 10,000+ users organization wide. Support calls will range from basic password resets to internet connectivity issues, where the technician will either resolve or escalate the issue to the appropriate team.

　　This is a remote position following the first day onsite in Madison, Wisconsin. Candidates must be a resident of Wisconsin per client requirements. No exceptions will be made.

　　Duties & Responsibilities:

　　Provide technical assistance to end users needing support for hardware, software, applications, printing, network, and operating system issues.

　　Respond to incoming requests promptly and in a professional manner. Document information per established guidelines and enter detailed troubleshooting information.

　　Follow up with end users in a timely manner

　　Perform project work as assigned

　　Create, organize, review, and update knowledge base documents for resolving and dispatching incidents

　　Skill Requirements:

　　1 + years of IT help desk experience troubleshooting Windows based hardware and software issues in a corporate, enterprise environment. This includes experience working in a ticketing system to document and escalate issues appropriately.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.