NVIDIA has been redefining computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and outstanding people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving cars that can understand the world. Doing what’s never been done before takes vision, innovation, and the world’s best talent.

　　We are looking for an innovative and creative Software Operations Business Analyst to support various software and support service product usage-based models. This individual will conduct independent analysis and work with internal teams to identify root cause for customer’s billing inquiries and disputes.

　　What you'll be doing:

　　Ability for primary interface to independently research usage billing issue for various software and support service usage-based models

　　Provide requirements to engineering to build support dashboard to assist customer usage inquiries effectively and timely

　　Collaborate with internal teams to understand product telemetry requirements, metrics, and pricing for each product for customer usage bill

　　Ability to coordinate across functional teams to resolve customer’s billing inquiries.

　　Collaborate engineering and finance to identify root cause and issue credits

　　Present and explain to customers the billing details based on supporting telemetry data

　　Proactively track telemetry on customer usage to ensure accurate billing based on such usage or consumption

　　Collaborate with subject matter expert (SME) and functional teams for new software and support service usage-based model monetization and operationalization.

　　What we need to see:

　　Bachelor's degree or equivalent experience strongly preferred. Finance or Business IT background is a plus

　　2+ years of proven experience, including 2 years software and support service operation experience

　　Metronome, SAP, and Salesforce experience is a plus

　　Working knowledge of Microsoft Office 365

　　Background in software and support service usage-based models focused on billing support role(or equivalent experience)

　　Experience with telemetry data for troubleshooting billing issues, understanding customer usage, behavior, and system performance

　　Experience with product offer on hyperscale cloud provider marketplaces

　　Ways to stand out from the crowd:

　　Self- starter along with social and influencing abilities, work well across functional teams

　　Strong analytical, problem-solving skills. Ability to do in-depth research for management summaries

　　Attention to detail, accuracy and ability to prioritize numerous tasks in a fast-paced environment

　　Ability to be proactive, get things done, highly motivated and willing to work flexible schedule to meet business needs.

　　High level of ownership, accountability, seek new initiative. Effective collaboration and communication, both written and oral, skills

　　NVIDIA is widely considered to be one of the technology world’s most desirable employers with new leading-edge technologies. Employee will greatly benefit working at NVIDIA, gain valuable experience in operational excellence, diversity, and expand skill sets in machine learning and AI. If you are software and support service operationalization focused, creative and driven, we want to hear from you.

　　The base salary range is 84,000 USD - 166,750 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.

　　You will also be eligible for equity and benefits (https://www.nvidia.com/en-us/benefits/) . NVIDIA accepts applications on an ongoing basis.

　　NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

　　NVIDIA is a Learning Machine

　　NVIDIA pioneered accelerated computing to tackle challenges no one else can solve. Our work in AI and the metaverse is transforming the world's largest industries and profoundly impacting society.

　　Learn more about NVIDIA .